Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Guerra

Medellin

Summary

Undergraduate student majoring in Social Sciences, with a strong analytical ability, teamwork skills, dynamic and entrepreneurial mindset. I enthusiastically embrace challenges and possess the ability and willingness to take on leadership and management roles with responsibility and commitment. In the professional realm, through my experience, I have acquired excellent communication skills that effectively guide clients to achieve their objectives, ensuring a positive experience.

Overview

3
3
years of professional experience

Work History

Recalls Agent

OCLINICALS
08.2024 - 08.2025
  • Informed clients of their due medical procedures.
  • Maintained accurate records of client communications, booked appointments, review insurance policies, and other relevant documentation for seamless operations within the company.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Roadside Assistance Dispatcher

Solvo S.AS
11.2022 - 05.2024


  • Maintained accurate records of all roadside assistance calls, aiding in data analysis and service improvements.
  • Coordinated with tow truck drivers and service providers, ensuring efficient and timely assistance to stranded motorists.

Call Center Representative

Teleperformance
03.2022 - 10.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

High School Diploma -

Centro Formativo De Antioquia (CEFA)
Medellin, Colombia
11-2018

Skills

  • Problem-solving skills
  • Customer service and care
  • Organizational skills
  • Goal-oriented mindset
  • Service support
  • Call management

Languages

English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)

Timeline

Recalls Agent

OCLINICALS
08.2024 - 08.2025

Roadside Assistance Dispatcher

Solvo S.AS
11.2022 - 05.2024

Call Center Representative

Teleperformance
03.2022 - 10.2022

High School Diploma -

Centro Formativo De Antioquia (CEFA)
Maria Guerra