MARIA GALVIS GOMEZ
Bucaramanga,SAN
Summary
Versatile professional with proven experience in executive and administrative roles, complemented by expertise in customer service and cleaning. Strong organizational, communication, and problem-solving skills facilitate swift adaptation to diverse environments. Committed to delivering high-quality service and contributing effectively to team success.
Overview
2
2
years of professional experience
Work History
Executive Manager
Ozone CPS
Melbourne
03.2023 - 06.2024
- Manage the daily activities of the Housekeeping department
- Planning, organizing, and directing team members to ensure the highest degree of guest satisfaction and high standards of cleanliness.
- Recruit, schedule, and train all new housekeeping staff members.
- Maintain a cost control system for supplies, linen, and cleaning supplies for efficiency.
- Developed and implemented housekeeping policies and procedures to ensure efficient operations
- Resolved customer complaints in a timely manner
- Monitored employees' work hours to ensure that proper staffing levels were maintained at all times.
- Analyzed reports on room occupancy rates, guest feedback, and other relevant data to identify potential problems or areas for improvement.
- Created training programs for new hires.
- Created schedules, shift reports, and other documents.
Server
Piccolina Gelateria
Melboune, Australia, VIC
06.2023 - 03.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
Housekeeper
The lodge at Spruce Speak
Stowe, United States , VT
05.2022 - 09.2022
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported any maintenance issues or damage to supervisors immediately.
- Returned rooms to occupant-ready status to satisfy future guests.
Busser
Trattoria la Festa
Stowe, United States , VT
05.2022 - 09.2022
- Bussed and reset tables in an orderly fashion.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Maintained cleanliness of restaurant dining area throughout shift.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
- Delivered food orders to tables in a timely manner according to company standards.
- Conducted regular checks on customer satisfaction levels during meal service.
- Organized storage areas for clean dishes and stocked linens.
- Communicated with kitchen staff regarding any special requests from customers.
- Took initiative to help others whenever necessary.
- Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
Education
Certified advanced English course -
Melbourne, Australia12.2023
3-year diploma - markeng and business management
Bucaramanga, Colombia12.2021
Some College -
DISCOVER ENGLISH
Bachelor of Technology -
UTS
Skills
- Customer Engagement
- Effective Communication
- Conflict Management
- Effective in Dynamic Environments
- Analytical Problem Solving
- Fluent Bilingual Communication
- Cost Reduction Strategies
- Budget planning
- Goal setting
References
References available upon request
Languages
- Spanish
- English
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Server
Piccolina Gelateria
06.2023 - 03.2024
Executive Manager
Ozone CPS
03.2023 - 06.2024
Housekeeper
The lodge at Spruce Speak
05.2022 - 09.2022
Busser
Trattoria la Festa
05.2022 - 09.2022
Certified advanced English course -
3-year diploma - markeng and business management
Some College -
DISCOVER ENGLISH
Bachelor of Technology -
UTS
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