MARIA FERNANDA OLIVEROS
Economist
Elizabeth
Summary
Responsible, adaptable, tenacious, and capable project manager with over 4 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits, hardworker.
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Developed leadership and team management skills in fast-paced, customer-focused environment. Excel at coordinating tasks, streamlining processes, and fostering collaborative team atmosphere. Seeking to transition into new field where these skills can drive team success and operational excellence.
Overview
27
27
years of professional experience
2
2
Languages
Work History
Shift Leader
Wingstop
12.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
Cashier
Wingstop
09.2024 - Current
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Restocked and organized merchandise in front lanes.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Waitress Cashier
Restaurante português Elizabeth
07.2000 - 08.2002
- Effectively resolve disputes and respond to customer complaints and inquiries
- I'm in charge of the cash drawer and dealing with customers
- Performed opening, closing, and shift change duties with precision to keep the restaurant running smoothly and ready to meet all customer needs
- Followed proper cleaning, sanitizing, and food handling procedures to maintain optimal protections for customers
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries
Waitress Cashier
Rancho Mateo Colombian Steakhouse
01.1998 - 07.2000
- Extremely organized
- Self-motivated
- Effectively resolve disputes and respond to customer complaints and inquiries
- I'm in charge of the cash drawer and dealing with customers
- Followed proper cleaning, sanitizing, and food handling procedures to maintain optimal protections for customers
- Collaborated closely with kitchen staff to keep track of customer wait times, special kitchen needs, and specials availability
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries
Education
High School -
Colegio Americano
Cali, Valle del CaucaEconomist - undefined
Universidad Autónoma de Occidente
Jamundí, Valle del CaucaMarketing - undefined
Universidad Autónoma de Occidente
Jamundí, Valle del CaucaHealth Administration - Health Administration
Universidad Autonoma De Occidente
Santiago De Cali, Colombia 05.2001 -
Skills
- Strong verbal communication
- Data analysis
Problem-solving
Production reporting
Customer service management
Team supervision
Team leadership
Issue resolution
Team motivation
Safety processes and procedures
Timeline
Shift Leader
Wingstop
12.2024 - Current
Cashier
Wingstop
09.2024 - Current
Health Administration - Health Administration
Universidad Autonoma De Occidente
05.2001 -
Waitress Cashier
Restaurante português Elizabeth
07.2000 - 08.2002
Waitress Cashier
Rancho Mateo Colombian Steakhouse
01.1998 - 07.2000
Economist - undefined
Universidad Autónoma de Occidente
Marketing - undefined
Universidad Autónoma de Occidente
High School -
Colegio Americano
Similar Profiles
Riley HollenbeckRiley Hollenbeck
Multi-Store Manager at WingstopMulti-Store Manager at Wingstop
Fatima Alejandra Chavez SolorzanoFatima Alejandra Chavez Solorzano
Manager at WingstopManager at Wingstop
Josh GiordanoJosh Giordano
General Manager at WingstopGeneral Manager at Wingstop