Maria Ermel
El Paso County Department of Human Services
Colorado Springs
9
years of professional experience
Experienced Benefits and Eligibility Specialist with strengths in eligibility determination, policy interpretation, and customer service. Skilled in documentation review, discrepancy resolution, and accurate data entry to support compliant, timely case processing.
Work History
Benefits and Eligibility Specialist
4 Years 10 Months- Determined program eligibility by reviewing household composition, income, and residency documentation.
- Conducted client interviews to gather accurate information for assistance applications.
- Verified supporting records and resolved discrepancies to maintain compliant case files.
- Entered eligibility data into case management systems with consistent accuracy.
- Explained program requirements, next steps, and renewal obligations to diverse clients.
- Processed applications and redeterminations while meeting established departmental procedures.
- Applied policy guidelines to evaluate benefit eligibility and case changes.
- Coordinated with internal staff to resolve case issues and support timely service delivery.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
Head Custodian
4 Years 3 Months- Supervised custodial staff, assigning daily tasks and maintaining consistent building cleanliness standards.
- Coordinated floor care, restroom sanitation, and trash removal to support safe, healthy learning environments.
- Trained new custodians on cleaning procedures, equipment use, and district safety expectations.
- Inspected classrooms, hallways, and common areas to identify maintenance needs and service issues.
- Managed custodial supplies, ordering inventory and preventing shortages through organized stock tracking.
- Responded to after-hours cleanup requests, ensuring facilities were ready for next-day operations.
- Communicated with school administrators to prioritize special events, room setups, and custodial schedules.
- Increased overall satisfaction among users of the facility by consistently maintaining high standards of cleanliness in all spaces.
Education
GED
Skills
Data entry
Effective communication skills
Microsoft office
Telephone etiquette
Interviewing
Documentation and reporting
Verbal communication
Public assistance
Documentation and paperwork
Policy interpretation
Social services
Public assistance programs
Eligibility procedures
Income verification
Recordkeeping and data input
Eligibility determination
Excellent communication
Team building
Critical thinking
Attention to detail
Teamwork and collaboration
Customer service
Time management
Problem-solving abilities
Multitasking Abilities
Reliability
Organizational skills
Adaptability and flexibility
Decision-making
Relationship building
Timeline
Benefits and Eligibility Specialist
El Paso County Department of Human Services
12.2021 - CurrentRead More
Head Custodian
Widefield School District 3
08.2017 - 11.2021Read More
Sierra High School
GED
Read More