Highly motivated and customer-centric bilingual (Spanish-English) professional with 24 years of residency in the United States (now a U.S. citizen) and a strong background in customer service gained through experiences in both Colombia and the U.S. Proven ability to excel in roles requiring hospitality and a genuine desire to assist individuals. U.S. experience includes a current position as a Phone Banker Customer Specialist at Wells Fargo Bank, complemented by previous roles at Walmart Supercenter and as a Medical Assistant. While holding a 10-year dentistry practice background in Colombia, I bring a strong work ethic and transferable skills to new professional endeavors in the U.S. Proficient in Microsoft Office, I thrive in team settings, adapt quickly to change, and possess excellent communication skills, effectively interacting with diverse individuals and serving as a valuable Spanish-English translator when needed. A proactive and enthusiastic learner, I consistently seek out challenges and approach them with a positive and solution-oriented mindset.