Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria C. Sanchez

Irondale

Summary

Highly motivated and customer-centric bilingual (Spanish-English) professional with 24 years of residency in the United States (now a U.S. citizen) and a strong background in customer service gained through experiences in both Colombia and the U.S. Proven ability to excel in roles requiring hospitality and a genuine desire to assist individuals. U.S. experience includes a current position as a Phone Banker Customer Specialist at Wells Fargo Bank, complemented by previous roles at Walmart Supercenter and as a Medical Assistant. While holding a 10-year dentistry practice background in Colombia, I bring a strong work ethic and transferable skills to new professional endeavors in the U.S. Proficient in Microsoft Office, I thrive in team settings, adapt quickly to change, and possess excellent communication skills, effectively interacting with diverse individuals and serving as a valuable Spanish-English translator when needed. A proactive and enthusiastic learner, I consistently seek out challenges and approach them with a positive and solution-oriented mindset.

Overview

35
35
years of professional experience

Work History

Customer success specialist

Wells Fargo Bank Call Center
08.2018 - Current
  • As a Credit Card Specialist in a Wells Fargo phone bank, I am committed to providing comprehensive support to our customers, serving as their primary point of contact for all credit card account needs.
  • I handle a wide range of inquiries and requests, ensuring that each interaction is handled with the utmost care and in full compliance with Wells Fargo's policies and procedures.
  • My focus is on delivering exceptional customer service and empowering customers to effectively manage their credit card accounts.

CAP 1 Associate

Walmart Super Center
01.2018 - 07.2018
  • I contributed to a positive shopping environment at Walmart by diligently stocking shelves and maintaining organized displays.
  • With a keen eye for detail, I also provided adaptable customer service to enhance the overall shopper experience.

Medical Assistant

Family Practice
03.2012 - 12.2017
  • Welcoming patients to the clinic, I efficiently managed their check-in and meticulously verified their details, including medical history and visit purpose.
  • I prepared individuals for examinations by conducting initial physical tests and recording vital signs with precision.
  • Diligently, I entered and updated comprehensive medical records and charts, ensuring accuracy under the guidance of physicians and nurse practitioners.

Dentist

Municipal Health Department of Cali
06.1990 - 07.2001
  • Company Overview: Municipal Health Department in my country birth of Colombia - South America.
  • I worked as a General Dentist for Municipal Health Department.
  • I have not been practicing the dentistry since I moved to USA in 2001.
  • American Dental regulations and policies are hard for foreign dentist professionals in order to get dentistry license.
  • Municipal Health Department in my country birth of Colombia - South America.

Education

High School Diploma -

Gimnasio Universitario del Valle del Cauca
01.1978

English as a second Language -

AUM
01.2004

M.D. - Dentistry

Universidad del Valle
01.1991

Skills

  • Feedback collection
  • Professional telephone demeanor
  • Call center operations
  • Complaint handling
  • Reading comprehension
  • Customer service
  • Time management
  • Team collaboration
  • Active listening
  • Adaptability and flexibility
  • Call center experience
  • Task prioritization
  • Medical terminology
  • Client relations
  • Prioritization

Timeline

Customer success specialist

Wells Fargo Bank Call Center
08.2018 - Current

CAP 1 Associate

Walmart Super Center
01.2018 - 07.2018

Medical Assistant

Family Practice
03.2012 - 12.2017

Dentist

Municipal Health Department of Cali
06.1990 - 07.2001

English as a second Language -

AUM

M.D. - Dentistry

Universidad del Valle

High School Diploma -

Gimnasio Universitario del Valle del Cauca
Maria C. Sanchez