Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
Languages

Maria Castro Luna

Operations Manager
Cartagena

Summary

Experienced Operations Manager specializing in leading logistics teams through rapid growth in U.S. freight operations. Skilled in building and scaling training programs for large staffs, resulting in a 30% reduction in onboarding time and improved service metrics. Recognized for creating clarity, reducing chaos, and elevating team performance. Expert in team leadership, planning, and organizational skills. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Operational Services Manager

Lean Solutions Group
Cartagena, Departamento de Bolivar
12.2022 - 06.2025
  • Oversaw 100+ team members across freight operations, driving performance through structured leadership and detailed execution.
  • Improved service delivery by streamlining operations, leveraging performance metrics to optimize team training within 6 months.
  • Diagnosed performance gaps and introduced enablement strategies that boosted team output by 25% and reduced attrition in key roles.
  • Led recruitment, onboarding, and ramp-up efforts to shorten training cycles and build long-term team stability.
  • Aligned ops, training, and support functions to shift business goals through ongoing cross-functional collaboration.
  • Conducted regular skill assessments to identify areas of improvement, leading to personalized coaching plans for representatives.
  • Reduced employee turnover by creating a positive work environment with clear communication channels, regular feedback sessions, and opportunities for professional development.

Team Leader

Lean Solutions Group
Cartagena, Departamento de Bolivar
04.2021 - 12.2022
  • Owned new hire ramp-up, reducing onboarding time by 30% through hands-on training in brokerage tools, SOPs, and U.S. carrier communication.
  • Developed a culture of continuous improvement by leading regular feedback sessions, fostering collaboration, and aligning team goals with business objectives.
  • Translated performance trends into targeted training, reducing issue resolution time and improving carrier coverage consistency.
  • Specialized in soft-skill enablement, helping reps stay proactive under pressure, build rapport with carriers, and manage difficult calls professionally.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.

Load Coverage Representative

Lean Solutions Group
Cartagena, Departamento de Bolivar
02.2020 - 04.2021
  • Supported high-volume freight operations by covering 300+ loads per month, coordinating with U.S. based carriers to maintain service and reduce pickup delays.
  • Maintained clean, real-time load boards by proactively resolving TMS data gaps and escalating issues across teams.
  • Trained new hires on booking workflows, carrier communication, and internal tools, streamlining onboarding and improving early performance.
  • Acted as a team support anchor during high-load periods, jumping into overflow work to stabilize operations and protect service KPIs.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

Education

BBA - Business

Institucion Universitaria Politecnico Grancolombiano, Bogota
09.2022

Skills

Accomplishments

    Scaling & Restructuring Ops Teams

    • Built and scaled a dedicated support team from scratch, it is now a 30+ person operation backing Carrier Sales reps in growing their books and streamlining workflows.

    • Led a major org shift by transitioning a 70-person Specialized Tracking unit into Account Coordinators, boosting team efficiency by 50% through added responsibilities in quoting, scheduling, and issue resolution.

    • Oversaw change management and retraining across multiple departments to align with new team goals and service

    delivery standards.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Operational Services Manager - Lean Solutions Group
12.2022 - 06.2025
Team Leader - Lean Solutions Group
04.2021 - 12.2022
Load Coverage Representative - Lean Solutions Group
02.2020 - 04.2021
Institucion Universitaria Politecnico Grancolombiano - BBA, Business

Languages

English
Full Professional
Spanish
Native or Bilingual

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Maria Castro LunaOperations Manager