Summary
Overview
Work History
Education
Skills
Timeline
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Maria Castano

Aurora

Summary

Bilingual professional (English/Spanish) with strong leadership experience in fast-paced environments and a background in law. Skilled in patient interaction, communication, and team coordination. Seeking to transition into a healthcare role with UCHealth where I can provide compassionate and efficient patient support.

Overview

9
9
years of professional experience

Work History

Assistant Director

Chick Fil A
Aurora
03.2024 - Current
  • Led daily operations in a high-volume environment
  • Supervised daily operations to ensure seamless workflow and high productivity
  • Managed and trained managers and team members to enhance team capability and performance
  • Coordinated team workflows and resolved issues to maintain operational efficiency
  • Ensured excellent customer service under pressure
  • Handled cash control and operational systems
  • Processed truck orders efficiently

Server Supervisor

Hotel Sheraton
Denver
02.2023 - 02.2024
  • Coordinated staff schedules to optimize coverage during peak hours, ensuring seamless service.
  • Resolved guest complaints promptly, maintaining high service quality and guest loyalty.
  • Trained and mentored new servers on customer service standards, enhancing guest satisfaction.

Banquet Supervisor

Crown Plaza Hotel
Denver
04.2021 - 11.2022
  • Led banquet staff during events, ensuring seamless execution and guest satisfaction.
  • Coordinated setup and breakdown of banquet rooms, optimizing layout for diverse functions.

Attorney Foreign-Trained

Escuela militar de derechos Humanos
Bogota
02.2017 - 05.2020
  • Conducted legal research and analysis
  • Prepared legal documents and case files
  • Communicated with clients and explained legal processes
  • Ensured security and confidentiality of sensitive information for client trust

Education

Bachelor of Laws (LLB Equivalent) - Law

Universidad Militar Nueva Granada
Colombia
11-2022

Skills

  • Patient support & care
  • Compassionate care
  • Bilingual (Spanish/English)
  • Team leadership
  • Leadership skills
  • Strong communication
  • Conflict resolution
  • Time management
  • Attention to detail

Timeline

Assistant Director

Chick Fil A
03.2024 - Current

Server Supervisor

Hotel Sheraton
02.2023 - 02.2024

Banquet Supervisor

Crown Plaza Hotel
04.2021 - 11.2022

Attorney Foreign-Trained

Escuela militar de derechos Humanos
02.2017 - 05.2020

Bachelor of Laws (LLB Equivalent) - Law

Universidad Militar Nueva Granada
Maria Castano