MARIA CAROLINA VIDAL ROVIRA
Santa Marta
Summary
Maria is a proven & passionate expert, with over 6 years of professional experience working as an interpreter, translator, and teacher. Her passion for languages started at the young age of seven when she began learning English as a second language. She has since worked tirelessly to develop a full & comprehensive fluency in both written & oral English. Maria is currently pushing herself to become fluent in German. She has a successful background working as a Video & Audio Interpreter within the Medical, Financial & Customer Service sectors.
In addition, Maria is Friendly and communicative, with natural aptitude for customer service and problem-solving. Familiar with essential customer service principles and proficient in handling inquiries and resolving issues efficiently. Committed to creating positive client experiences and fostering long-term customer relationships.
Overview
9
9
years of professional experience
Work History
Spanish Interpreter
Language Services Associates Inc.
11.2020 - Current
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
Audio & Video Interpreter
LanguageLine Solutions
12.2018 - 01.2021
- Working remotely as an Audio & Video Interpreter doing English & Spanish interpretations
- Mainly dealing with Medical calls from hospitals, clinics, urgent & palliative care units
- During a typical shift, work is varied and interesting, working with 911 calls, police stations, insurance companies, banks & any company that requires interpretation services
English Teacher
Easy Communication Center
02.2016 - 09.2020
- Maria has built an excellent reputation working as an English teacher
- She has taught in three different schools, online and through 1-2-1 private lessons
- The private lessons is something she enjoys and continues to do as a way to help people from low income areas achieve their goals
- She also works with wealthier clients as a way of boosting her own income
Spanish to English Translator
Caribe Explora Magazine
09.2016 - 08.2017
- Working remotely for Caribe Explora Magazine translating articles from Spanish to English
- This is a role she enjoyed as it combined her passion for languages with her passion for writing
- Maria continues to carry out text translations privately on a freelance basis, however, is not her focus
Education
Bachelor of Arts -
Universidad Nacional De Colombia
Medellin, Colombia11-2025
Skills
- Extensive Medical Vocabulary & Terminology
- Experienced in working remotely
- Self-motivated
- Disciplined
- Audio & Video Interpreting
- Text translations
- Strong Wi-Fi
- Home office
- Excellent customer service skills
- Client facing
- Professional
- Strong written skills
- Strong oral skills
- Working with LEPs (Limited English proficiency) people
- Fluent english
- Confidentiality practices
- Interpersonal communication
- Relationship building
- Customer service expertise
- Attention to detail
- Critical thinking
- Client service
Qualifications And Training
- CMS Call Center Monitoring Program
- LanguageLine Solutions VRI System Training
- Citi Opening Statement Disclaimer
- Annual Compliance Program
- CMS Secret Shopper
- LanguageLine Solutions New Hire Orientation
- LanguageLine Solutions LINC DEI System Training
- LINC DEI Training Lessons
- Interpreter School - L2, L3 & L4
- VRI Training Lessons - Spanish
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
German
Elementary
Timeline
Spanish Interpreter
Language Services Associates Inc.
11.2020 - Current
Audio & Video Interpreter
LanguageLine Solutions
12.2018 - 01.2021
Spanish to English Translator
Caribe Explora Magazine
09.2016 - 08.2017
English Teacher
Easy Communication Center
02.2016 - 09.2020
Bachelor of Arts -
Universidad Nacional De Colombia
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