Maria Bermudez
Administrative Assistant
Summary
Dedicated to my job, I thrive on challenges and bring innovative ideas. I handle pressure well and consistently achieve company and team objectives. My extensive BPO experience has enhanced my professional, emotional, and personal growth, honing my client communication skills. I seek new opportunities for professional development and continuous learning.
Overview
5
5
years of professional experience
Work History
Back Office Team Manager
F&V Services
07.2023 - Current
- Optimized resource allocation by regularly evaluating staffing needs, adjusting schedules, and reallocating tasks as needed.
- Enhanced team productivity by developing and delivering comprehensive training programs for new hires and existing staff members.
- Spearheaded initiatives to improve customer satisfaction rates by closely monitoring performance metrics and identifying areas for improvement.
- Evaluated the performance of back office staff members through regular feedback sessions and annual reviews, identifying areas for growth and development opportunities.
Bilingual Service Transfer Coordinator
Teleperformance
06.2021 - 07.2023
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Increased sales revenue by identifying and targeting high-potential accounts.
Bilingual Agent
Foundever
01.2020 - 06.2021
- Expedited resolution of client issues, liaising between various departments as necessary for seamless communication.
- Managed high call volumes efficiently while maintaining a professional demeanor and quality service for all customers.
- Enhanced customer satisfaction by addressing inquiries in both English and Spanish languages.
Education
High School Diploma -
Colegio Republicano De Santa Librada
Cali, Colombia 05.2001 -
Technical Training Course - Neuro-Linguistic Programming
CUME - Centro Integral De Formación
Santiago De Cali, Colombia 05.2001 -
Skills
Performance Coaching
Influencing skills
Operational Excellence
Call Management
Product Knowledge
Active Listening
Customer Service
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Back Office Team Manager
F&V Services
07.2023 - Current
Bilingual Service Transfer Coordinator
Teleperformance
06.2021 - 07.2023
Bilingual Agent
Foundever
01.2020 - 06.2021
High School Diploma -
Colegio Republicano De Santa Librada
05.2001 -
Technical Training Course - Neuro-Linguistic Programming
CUME - Centro Integral De Formación
05.2001 -
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