Summary
Overview
Work History
Education
Skills
Timeline
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Maria Angelica Zambrano

Maria Angelica Zambrano

Administrative Specialist
Bogotá

Summary

Experienced Administrative Specialist with a strong focus on delivering seamless operational and sales support that enhances client satisfaction and business productivity. Known for adapting quickly to changing environments and proactively identifying opportunities to support both internal teams and external clients. Skilled in managing office systems such as Excel or Power Point, coordinating communication, and ensuring service excellence through organized, responsive, and tech-savvy workflows. Bring a positive attitude, strong work ethic, flexibility, and dedication to helping teams meet their goals while exceeding client expectations.

Overview

11
11
years of professional experience
3
3
Languages

Work History

Administrative Assistant

Camilo Henao SAS
08.2024 - 03.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Increased sales and finished opportunities for further deals with new clients.

Call center

United ProTax
01.2022 - 04.2023
  • Continually worked to enhance call center's reputation by providing quality and timely service.
  • Used effective listening skills to document phone call details.
  • Maintained call center database by collecting and recording information.
  • Scheduled, confirmed, and canceled client appointments.
  • Delivered mail, ordered and restocked of supplies.
  • Coordinated mailings, marketing materials, and website content.

Administrative secretary

United ProTax
01.2014 - 09.2014
  • Formulating and implementing knowledge management and records management, such as developing and maintaining databases.
  • Customer service skill, gathering information regarding customer requirements, assessing underlying needs, finding optimal solutions, and providing effective customer service.
  • Creating archives, saving documents, searching, tracking paperwork, and creating and managing databases.
  • Storing sensitive information correctly.
  • Processing client/ customer payments.

Education

COMMERCIAL PILOT - undefined

AEROANDES AVIATION SCHOOL
Bogotá
02.2017 - 3 2020

French

Institut linguistique Adenet
Montpellier
10.2015 - 5 2016

English

Eastbourne School of English
Eastbourne
01.2013 - 7 2013

High school graduated -

Colegio del Santo Angel
Bogotá
01.2012 - 12 2012

Skills

Microsoft Excel

Timeline

Administrative Assistant

Camilo Henao SAS
08.2024 - 03.2025

Call center

United ProTax
01.2022 - 04.2023

COMMERCIAL PILOT - undefined

AEROANDES AVIATION SCHOOL
02.2017 - 3 2020

French

Institut linguistique Adenet
10.2015 - 5 2016

Administrative secretary

United ProTax
01.2014 - 09.2014

English

Eastbourne School of English
01.2013 - 7 2013

High school graduated -

Colegio del Santo Angel
01.2012 - 12 2012

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Maria Angelica ZambranoAdministrative Specialist