MARIA ALEJANDRA CURE
Customer Service Specialist
Barranquilla
Summary
I’m a Business Administrator with experience in the healthcare industry as customer service representative and virtual assistance. Skilled in managing tasks efficiently, offering proactive support, and ensuring client satisfaction.
Overview
3
3
years of professional experience
2
2
Languages
Work History
MEDICAL BRAND ADVOCATE
SAGILITY
12.2024 - Current
- Accepting all incoming calls and making outboundcalls using Genesys Cloud.
- Assist patients, providers, and healthcare plan members with a wide range of inquiries, including medical claims, billing questions, insurance coverage.
- Help patients understand the preauthorization and referral processes.
- Educate members about their healthcare benefits,copayments, deductibles, etc.
PHARMACY BRAND ADVOCATE
SAGILITY
11.2022 - 12.2024
- Answer calls where providers or members call to obtain information about their coverage or benefits
- Assist members or providers with initiating authorizations.
- Help members with prescription and billing questions.
- Help members with prescription-related issues and prescription refill at the pharmacy.
SALES REPRESENTATIVE
NEW WAVE POWER
04.2022 - 10.2022
- Answer and call people in the US to help them find an energy provider that would give them a better rate.
Education
Business Admistrator -
Universidad del Atlántico
Occupational Health and Safety - undefined
TECNAR
High School Degree -
I E Distrital San Vicente de Paúl
English - Level C1
Universidad Del Atlantico
Skills
- Detail-Oriented
- Empathetic
- Adaptable
- Multitasker
- Problem-Solver
Websites
Timeline
MEDICAL BRAND ADVOCATE
SAGILITY
12.2024 - Current
PHARMACY BRAND ADVOCATE
SAGILITY
11.2022 - 12.2024
SALES REPRESENTATIVE
NEW WAVE POWER
04.2022 - 10.2022
Occupational Health and Safety - undefined
TECNAR
Business Admistrator -
Universidad del Atlántico
High School Degree -
I E Distrital San Vicente de Paúl
English - Level C1
Universidad Del Atlantico
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