Margaret Ramirez
Denver
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Mail Carrier
United States Postal Service, USPS
11.2023 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
EMT
Yankee Line
06.2021 - 12.2022
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Prepared vaccines (Pfizer & Moderna) and vaccinated patients.
- Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.
EMT
West New York EMS
07.2015 - 04.2020
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
- Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.
- Expedited life-saving interventions by rapidly assessing patients'' conditions based on vital signs, symptoms, and medical history.
Administrative Assistant
Chip Choice
03.2013 - 09.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Bachelor of Science - Computer Science
University of London
London, United Kingdom04-2027
Associate of Science - Biology
New Jersey City University
Jersey City, NJ03-2018
High School Diploma -
Memorial High School
West New York, NJ06-2007
Skills
- Technology use
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Documentation and recordkeeping
- Excel spreadsheets
- Verbal communication
- Filing and data archiving
- Invoice processing
- Microsoft PowerPoint
- Data collection
- Tech-Savvy
- Complex Problem-solving
- Spreadsheet development
- Research
Languages
Spanish
Native or Bilingual
Timeline
Mail Carrier
United States Postal Service, USPS
11.2023 - Current
EMT
Yankee Line
06.2021 - 12.2022
EMT
West New York EMS
07.2015 - 04.2020
Administrative Assistant
Chip Choice
03.2013 - 09.2015
Bachelor of Science - Computer Science
University of London
Associate of Science - Biology
New Jersey City University
High School Diploma -
Memorial High School
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