Margaret Joyce
Broomfield
Summary
Dynamic sales and hospitality professional with a proven track record in her previous work experience, excelling in service excellence and effective relationship management. Skilled in strategic brand storytelling and conflict resolution, I have successfully led teams to achieve sales targets while enhancing customer experiences through innovative merchandising and exceptional personalized service. Adept at managing customer interactions and resolving issues to ensure satisfaction to all parties. Known for strong teamwork and adaptability in fast-paced environments. Skills include customer service, cash handling, communication, and problem-solving, valued by employers in field.
Overview
11
11
years of professional experience
Work History
Salesperson
Nightrider Jewelry
06.2023 - 06.2025
- Engaged customers to identify needs and recommend suitable jewelry pieces.
- Maintained product displays to enhance visual appeal and attract customer interest.
- Processed sales transactions accurately using point-of-sale systems.
- Built lasting relationships with clients through personalized service and follow-ups.
- Collaborated with team members to achieve monthly sales targets and improve performance.
Store Manager
KCJS Ent
05.2017 - 09.2022
- Led daily operations to optimize customer service and enhance store performance.
- Implemented inventory management systems to ensure accurate stock levels and minimize waste.
- Trained and mentored staff to elevate sales techniques and improve overall store efficiency.
- Conducted regular audits to ensure compliance with company policies and operational standards.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Assistant Manager
Paciugo Gelato and Cafe
05.2014 - 06.2016
- Supervised daily operations to ensure high-quality service and product offerings.
- Developed staff schedules to meet the needs of the business and the staff.
- Verified proper portion sizes and consistently attained high food quality standards.
- Kept a safe and sanitary working environment by adhering to all federal, state and local sanitation safety requirements.
- Led shifts while personally preparing and serving food items and executing requests based on required specifications in a time efficient manner.
Restaurant Hostess
Teds Montana Grill
04.2016 - 12.2016
- Greeted and seated guests efficiently, ensuring positive first impressions.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Maintained company culture and standards by embracing company values.
- Monitored dining area for cleanliness and organization, maintaining high standards of presentation.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Bakery Worker
Cinnabon Bakery
03.2017 - 05.2017
- Prepared and baked a variety of pastries according to established recipes and standards.
- Operated commercial baking equipment, ensuring safety and compliance with health regulations.
- Managed inventory levels, ordering supplies to maintain optimal stock for daily operations.
- Consistently provided friendly guest service and heartfelt hospitality.
- Maintained high standards of customer service during high volume, fast paced operations.
Education
No Degree - Phlebotomy And I.V. Tech
Oquirrh Mountain Phlebotomy School
Englewood, CO08-2026
High School Diploma -
McLain Community Highschool
Lakewood, CO05-2016
Skills
- Service excellence
- Effective relationship management
- Sales team leadership
- Conflict resolution skills
- Strategic brand storytelling
- Critical thinking for problem-solving
Timeline
Salesperson
Nightrider Jewelry
06.2023 - 06.2025
Store Manager
KCJS Ent
05.2017 - 09.2022
Bakery Worker
Cinnabon Bakery
03.2017 - 05.2017
Restaurant Hostess
Teds Montana Grill
04.2016 - 12.2016
Assistant Manager
Paciugo Gelato and Cafe
05.2014 - 06.2016
No Degree - Phlebotomy And I.V. Tech
Oquirrh Mountain Phlebotomy School
High School Diploma -
McLain Community Highschool