Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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MARGARET HERZOG

Colorado Springs

Summary

Professional leader with a comprehensive background in regional management. Strong focus on team collaboration and achieving results. Flexible with changing needs and dependable in all situations. Skilled in strategic planning, operational efficiency, and stakeholder communication. Highly motivated and prepared to drive impactful results.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Regional Manager

Linguabee
05.2023 - Current
  • Lead and mentor a remote team of customer and interpreter experience specialists, ensuring adherence to Linguabee’s standards.
  • Conducts onboarding, training, and regular performance evaluations, fostering a continuous learning environment.
  • Collaborate with Human Resources to create a unified, positive work culture.
  • Ensure team members access necessary tools, resources, and support systems for optimal performance and growth.
  • Develop and implement strategies for recruiting and retaining interpreters, overseeing their onboarding, training, and processes.
  • Drive customer and interpreter satisfaction by establishing relationship-building practices and experience-focused support.
  • Partner with the Sales, Finance, and Leadership teams to enhance service delivery, identifying and addressing customer and interpreter needs for improved performance outcomes.
  • Address team issues and ensure seamless project execution, from resource allocation to timeline management.
  • Maintain accurate performance records and reports, ensuring compliance with contracts, policies, and legal standards.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.

Department Manager

Walmart
10.2019 - 03.2020
  • Supervised and coordinated department staff operations, schedules, and daily assignments.
  • Designed merchandise layouts and ensured effective signage placement for optimal customer experience.
  • Delivered in-depth training and onboarding for new team members using hands-on and documented materials.
  • Managed inventory for both sales floor and stockroom, ensuring timely and accurate product processing.
  • Monitored and logged merchandise, handled damaged goods, and ensured compliance with expiration policies.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.

Department Manager

Walmart
07.2014 - 05.2016
  • Supervised and coordinated department staff operations, schedules, and daily assignments.
  • Designed merchandise layouts and ensured effective signage placement for optimal customer experience.
  • Delivered in-depth training and onboarding for new team members using hands-on and documented materials.
  • Managed inventory for both sales floor and stockroom, ensuring timely and accurate product processing.
  • Monitored and logged merchandise, handled damaged goods, and ensured compliance with expiration policies.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.

Education

High School Diploma -

William J Palmer High School
05.2012

Skills

  • Operations
  • Project Management
  • Team Development & Training
  • Resource Allocation & Scheduling
  • Client-centered Service Optimization
  • Problem-Solving & Solution Implementation
  • Strategic planning
  • Staff management

Certification

  • Transformational Leader as Coach (September 2024)

Languages

English
American Sign Language

Timeline

Regional Manager

Linguabee
05.2023 - Current

Department Manager

Walmart
10.2019 - 03.2020

Department Manager

Walmart
07.2014 - 05.2016

High School Diploma -

William J Palmer High School

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MARGARET HERZOG