Margaret ALBE
Englewood
Summary
Empathetic and driven Patient Scheduling Specialist with proficiency and experience using Epic, Phreesia, and Athenahealth. Working symbiotically with the referrals and billing departments, as well as physicians and their teams to ensure the patient experience is both accurate and as pleasant as possible.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Scheduling Specialist
South Denver Gastroenterology
Englewood
02.2025 - 05.2025
- I would arrive at my desk at 9:00 AM and open my referrals list, which I received from the referral center manager every day. The list would have anywhere from 20-100 patients to call.
- I would call patients one by one from my list either leaving voicemails to call back or scheduling them for colonoscopies, EGDs, or both.
- I would call patients one by one from my list either leaving voicemails to call back or scheduling them for colonoscopies, EGDs, or both.
- I would go through the pre-procedural scheduling form questionnaire with them over the phone, and give instructions for the day before surgery and the day of, while also calming and reassuring them.
- I would send in their prescription for bowel prep (for colonoscopy patients) to their preferred pharmacy.
- Once I finished with my list for the day, I would work on emails, as well as tasks in the "Follow-up bucket," as well as the "Tickler" or recall list, getting patients scheduled for regular appointments, as well.
Temporarily Disabled
Self-employeed
Englewood
01.2024 - 02.2025
- I have a disorder affecting my hips and pelvis, which was made worse by pregnancy with preeclampsia.
- I slowly and excruciatingly lost the ability to walk until I had a Ganz osteotomy hip/pelvic surgery to revise my left hip.
- The recovery time for me was supposed to be 12-18 months but I instead went to work as soon as I was able, which ended up being a little over 3 months after surgery.
Patient Representative
Greenwood Pediatrics
11.2023 - 01.2024
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Collaborated with medical staff to ensure timely and accurate communication of patient needs.
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Maintained strict confidentiality of sensitive information in compliance with HIPAA regulations and company policy.
- Contributed to a positive workplace culture by actively participating in team meetings and professional development opportunities.
- Assisted patients with insurance claims, facilitating smooth transactions and proper coverage.
Teacher Leader
Little People's Landing
02.2023 - 07.2023
- Increased student engagement by incorporating hands-on activities and group projects into lesson plans.
- Developed a positive classroom environment by implementing effective classroom management strategies and fostering open communication with students and parents.
- Enhanced students'' critical thinking skills through the use of inquiry-based learning techniques.
- Collaborated with colleagues to develop cross-curricular lessons, maximizing student understanding of interconnected concepts.
- Mentored new teachers, providing guidance on effective instructional strategies and classroom management techniques.
- Participated in professional development opportunities, staying current with best practices in education and continuously improving teaching methods.
- Assessed student progress regularly through formative and summative assessments, using data to inform instruction and provide targeted interventions as needed.
- Organized extracurricular activities to promote student involvement in school events and foster a sense of community among classmates.
- Supported student physical, mental, and social development using classroom games and activities.
Front Desk Receptionist
Ninja Nation
05.2021 - 04.2022
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Homemaker
Stay At Home Mom
11.2018 - 05.2021
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Front Office Assistant
Belmar Select Outsourcing
01.2018 - 11.2018
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.
- Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Utilized Quickbooks to invoice physician order and payment information.
- Created and managed shipping department as well as created SOPs
Housekeeper
Extended Stay America
06.2016 - 06.2017
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Completed all laundry related to Hotel over nights on weekends.
Caregiver
Stay At Home Mom
04.2014 - 02.2016
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
Volunteer
Rocky Mountain Philatelic Library
01.2012 - 06.2015
- Enhanced community engagement by organizing and leading outreach events.
- Created stamp-based activities to showcase a specific part of history.
Produce Clerk
Kroger
10.2013 - 04.2014
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
- Assisted customers in selecting the freshest produce by sharing knowledge on ripeness indicators and proper storage techniques.
- Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
- Contributed to team efficiency by assisting with unloading deliveries, verifying order accuracy, and organizing stockroom for easy access to products.
Customer Service Representative
Follett Higher Education Group
01.2010 - 07.2013
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Trained in all aspects of business, Buybacks, stocking, shipping & receiving, inventory, customer service, and online orders.
Education
Bachelor of Science - Criminal Justice
Liberty University
Lynchburg, VA12-2025
Associate of Applied Science - Medical Administration
Ultimate Medical Academy - Clearwater
Clearwater, FL02.2022
GED -
Arapahoe Community College
Littleton, CO12.2007
Skills
- Customer service
- Physical labor
- Benefits knowledge
- Registration process management
- Critical thinking
- Telephone etiquette
- Computer literacy
- Patient advocacy
- Conflict resolution
- Attention to detail
- Teamwork and collaboration
- Healthcare knowledge
- Empathy and compassion
- Professionalism
- Patient data confidentiality
- Insurance verification
- Relationships and rapport
- Patient intake
- Privacy and confidentiality
- Medical terminology
- Proficient in Epic EHR systems
- Proficient in Phreesia EHR systems
- Proficient in Athena EHR systems
- Proficient in AllOrders and QuickBooks
- CMS 1500 claim form
- Claims appeal process
- Medical records management
- Patient scheduling
- Data entry
- Time management
- Recordkeeping
- Cross-functional coordination
- Documentation skills
- Professional telephone demeanor
- Calendar management
- Customer relations skills
- Patient registration
- Medical billing
- Effective multitasking
- Microsoft Office Suite
- Critical thinking
- Great attitude
Certification
HIPAA Certification
Affiliations
- Nature, plants , and animals
Software
MS Office, Quickbooks, AllOrders, Epic, Phreesia, EHR
Languages
1
Accomplishments
- Promotions from Front Office Technician to Shipping Supervisor at Belmar Select Outsourcing
Languages
Spanish
Elementary
References
References available upon request.
Timeline
Scheduling Specialist
South Denver Gastroenterology
02.2025 - 05.2025
Temporarily Disabled
Self-employeed
01.2024 - 02.2025
Patient Representative
Greenwood Pediatrics
11.2023 - 01.2024
Teacher Leader
Little People's Landing
02.2023 - 07.2023
Front Desk Receptionist
Ninja Nation
05.2021 - 04.2022
Homemaker
Stay At Home Mom
11.2018 - 05.2021
Front Office Assistant
Belmar Select Outsourcing
01.2018 - 11.2018
Housekeeper
Extended Stay America
06.2016 - 06.2017
Caregiver
Stay At Home Mom
04.2014 - 02.2016
Produce Clerk
Kroger
10.2013 - 04.2014
Volunteer
Rocky Mountain Philatelic Library
01.2012 - 06.2015
Customer Service Representative
Follett Higher Education Group
01.2010 - 07.2013
Bachelor of Science - Criminal Justice
Liberty University
Associate of Applied Science - Medical Administration
Ultimate Medical Academy - Clearwater
GED -
Arapahoe Community College
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