Maressa Quintana
Broomfield
Summary
Healthcare professional with strong foundation in supporting medical teams and providing patient care. Proven ability to handle clinical and administrative tasks with precision. Known for fostering teamwork and adapting to evolving healthcare needs. Proficient in patient interaction and medical record management. Experienced in handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service, and collaboration skills. Works well with office visitors and vendors. Dependable and hardworking employee that is devoted to giving every customer a positive and memorable experience. Always willing to learn and adapt to new methods, positions, and with new colleagues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
HCA Healthcare: Premier Integrated OBGYN
03.2022 - Current
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Assisted back office patient processes to reduce office wait times.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Provided assistance to medical staff in performing minor surgical procedures.
- Explained treatment procedures and physicians' instructions.
- Organized patient charts before each day's clinic sessions began.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Care Manager (Caregiver)
Sunrise Senior Living
03.2020 - 09.2021
- Assessed clients and developed plans to meet needs.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with self-administered medications.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Facilitated smooth transitions for new residents entering the Memory Care program by providing thorough assessments, orientations, and family support services as needed.
- Conducted sensory stimulation activities for memory care patients, improving mood regulation and reducing agitation incidents.
Lead Sales Associate
Spirit Halloween LLC
09.2020 - 11.2020
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Minimized shortages by adopting proper loss prevention procedures.
- Organized store displays for maximum visibility of products.
- Provided customer service to ensure satisfaction.
- Created eye-catching merchandise displays to entice customers into store.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
- Greeted patrons warmly at store entrance and offered assistance with finding needed items.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Facilitated the completion of all necessary paperwork related to sales transactions.
- Maintained awareness of advertised items to accurately recite current pricing and promotions.
- Utilized selling behaviors to identify and solve customer needs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Assisted with the training of new sales associates.
- Scanned and bagged items and operated cash register to check out store patrons.
Sales Associate
Forever 21
07.2018 - 06.2019
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Upsold additional items based on customer interests and needs.
- Answered store and merchandise questions and led customers to wanted items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained up-to-date knowledge of store merchandise and policies.
- Recommended, selected and located merchandise based on customer desires.
- Placed special orders or called other stores to find desired items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Computed purchases and received and processed cash or credit payment.
Front Desk Receptionist
Massage Envy
01.2016 - 12.2016
- Explained policies and procedures to visitors.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Greeted customers warmly and made them feel welcome.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Responded to inquiries and room requests made online, by phone and via email.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Greeted visitors to provide information and direct to appropriate personnel.
Education
Medical Assisting - CMA Certification
Emily Griffith Technical College
Denver, CO06-2022
No Degree - Nurse Assisting
Emily Griffith Technical College
Denver, CO12-2021
High School Diploma -
Emily Griffith High School
05-2020
Skills
- Medical Terminology
- Inventory and Supply Management
- Specimens Collection and Processing
- Patient Documentation
- Vital Sign Monitoring
- Payment Collection
- Data Entry
- Customer Service
- Office Organization
- Appointment Confirmation
- Call Routing
- Cash Handling
- Email and Telephone Decorum
- Team Collaboration
- Scheduling
- Issue Handling
- Administrative Skills
- Time Management
- HIPAA compliance
- Memory care support
- Time management
- Compassion and empathy
- Feeding assistance
- End-of-life care
- Dressing assistance
- Patient transfers
- Emergency response
- Reliable team player
- Bedside manner
- Patient-focused care
- Patient lifting
- Electronic charting
- Charting and documentation
Affiliations
- Physically active in personal life, regular gym-goer.
- Staff office event planning member (plans work holiday parties, birthdays, outings).
Languages
English
Native or Bilingual
Spanish
Elementary
Education and Training
Nurse assisting course completion - Unlicensed
Medical assisting - CMA
Basic life support - BLS certified via the American Heart Association
References
Shawntay Ortiz - Lead team associate / Supervisor
Romy Mason, MD - Medical Provider / Boss
Julie Quintana - Mother / Work Colleague
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- Basic Life Support (BLS) Certification - American Heart Association.
Interests
- Outdoor Recreation
- Gym Workouts
- Love trying new recipes and food trends
- Passion for photography and editing photos
- Reading
Timeline
Certified Medical Assistant
HCA Healthcare: Premier Integrated OBGYN
03.2022 - Current
Lead Sales Associate
Spirit Halloween LLC
09.2020 - 11.2020
Care Manager (Caregiver)
Sunrise Senior Living
03.2020 - 09.2021
Sales Associate
Forever 21
07.2018 - 06.2019
Front Desk Receptionist
Massage Envy
01.2016 - 12.2016
High School Diploma -
Emily Griffith High School
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- Basic Life Support (BLS) Certification - American Heart Association.
Medical Assisting - CMA Certification
Emily Griffith Technical College
No Degree - Nurse Assisting
Emily Griffith Technical College
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