Mardy Voung

• Oversees all aspects of the medical staff application process for initial and/or payer enrollment.
• Primary source verification.
• Audit activities to ensure compliance with registrations and certifications.
• Review provider applications.
• Provide timely and accurate applications; providers with tasks longer than 180 days.
• Communicates directly with officials/administrative staff chiefs regarding concerns.
• Demonstrates professionalism with departments, officials and chiefs.
• Ensures privacy of confidential information.

• Provide administrative support to the Heart Failure Cardiologist, Transplant Cardiologist, and Registered Nurses with scheduling, academics, obtain reimbursement for travel, and other duties as assigned.
• Coordinate patient care with the transplant team.
• Assist with the development of policies and procedures.
• Ensure compliance with regulatory requirements.
• Maintain patient records and documentation.
• Facilitate communication between patients and healthcare providers.

• Coordinated patient scheduling and managed appointment logistics to enhance operational efficiency.
• Streamlined communication between departments, facilitating timely information sharing for improved patient care.
• Attend Monday morning Case Conference, preparation of surgical patient sheets, conference room set-up.
• Communication with Surgeons, CPCU, CICU, Main OR, Cardiologist, fellows to schedule urgent/emergent surgeries.
• Provide excellent customer service to patients and families, providing information for surgery/pre-op. Detail information provided to family about the process.
• Provide excellent customer service to patients and families, providing information for surgery/pre-op. Detailed information provided to family about the process.

• Scheduled outpatient appointments efficiently, ensuring optimal patient flow and resource allocation.
• Coordinated with medical staff to verify availability and accommodate patient needs effectively.
• Managed electronic health record systems to maintain accurate scheduling information and documentation.
• Implemented process improvements to streamline appointment scheduling and reduce wait times for patients.
• Receive incoming calls to schedule follow-up and new appointments.
• Verify Insurance and demographic information and pre-register for all upcoming appointments
• Provided exceptional customer service, addressing patient inquiries, concerns, and appointment requests with professionalism and empathy.
• Coordinated with other departments to facilitate seamless operation and excellent patient care.
• Contributed to a positive work environment through effective communication with team members and cross-departmental collaboration.

• Guided patients through financial assistance programs, ensuring understanding of eligibility and application processes.
• Collaborated with healthcare providers to resolve billing discrepancies and improve patient satisfaction.
• Analyzed patient accounts to identify potential payment plans, enhancing revenue cycle management efficiency.
• Determines patient financial status when they are discharged from the ER and provide available programs to patients to see what qualifications may be.
• Screen patients that are inpatients and are uninsured to qualify for programs such as Medicaid, CHP+, ER Medicaid, Adult programs, SSI, CICP, and Charity programs.
• Work all self- pay accounts for each month over 300 accounts.
• Set appointments for patients for the interview process for Family Medicaid, Adult programs, LTC, OAP, 30 Day Medicaid
• Attend state meetings for State programs, Attend Quarterly Adams County and Weld County Meetings.

• Determines patient financial status and provides assistance to patients in submitting documentation required to complete applications and forms for public health programs. Completing over 200 applications a month.
• Interviews clients to determine living and financial situations, calculates the clients’ annual income and assets, and determines eligibility for appropriate medical assistance program.
• Great customer service, helping out clients with all questions and directing them to the right department. Spanish and English applications.
• Traveled to school locations and outreach clinics.

• Provide administrative assistance to Contract Administrator.
• Responsible for the collection of comprehensive demographic and insurance information required to facilitate timely and accurate authorizations and referrals for patients presenting for niche services.
• Maintain the Contract Management internal sub-site.
• Grant access to external payer websites as requested by organization.
• Monitor carrier fee schedules, contracts, and discounts agreements for proper claims payment.
• Handles all incoming departmental calls. Prepare mailing envelopes by using mail merge. Compile Contract Management Patient Satisfaction Survey results in excel spreadsheet for monthly reporting.
• Assist the Contract Administrator with projects and requests requiring information to be pulled from various systems and sources including analysis patient type information from both physicians and hospital billing system.
• Receive calls from private patients to schedule surgery, contact insurance to get authorization for inpatient service. Provide patients with excellent customer service. Provide concierge information for patients coming out of town.

• Worked effectively in fast-paced environments.
• Greet visitors, employees, direct patients to correct facility.
• Update hospital-wide policy and procedures with a new 3 year roll out system and post approved policies on the internal website. Check for correct format, spelling/punctuations.
• Make sure all edits are correct and send to CEO for signature.
• Schedule meetings, large bulk mail send outs.
• Track all news media clips for reports.
• Safety Representative for the department.

• Receive calls from patients regarding billing statements.

• Set payment plans, work incoming mail, refund request, bankruptcies.

• Input correct insurance information for billing process.

• Assisted with special projects as needed.

• Work as a group to reach goals

• Coordinated patient access processes to ensure efficient service delivery and compliance with healthcare regulations.
• Receive calls from patients and doctors to schedule for primary and sub-specialty.
• Insurance verification before scheduling appointments.
• Pre-registration with correct patient information/Referrals for Specialty Clinics.
• Dealt with major payors insurance Cigna, Sloan’s Lake HMO, UHC, Aetna, Pinnacol Assurance, Other workman’s compensation insurance for authorizations and approval.

• Handled lead clerk responsibilities (cash handling, difficult patients.)
• Register patients on a daily basis. Providing great Customer Service.
• Insurance Verification/Translate when needed (Spanish, Khmer)
• Out-of-Network benefits verification for clinic appointments.

• Oversaw daily mail sorting and distribution processes, ensuring timely delivery across departments.
• Trained new staff on operational procedures and best practices for mail handling.
• Implemented improvements to streamline mail processing workflows, enhancing overall efficiency.
• Maintained accurate records of incoming and outgoing mail using automated tracking systems.
• Deliver and pick up mail from all DH clinics, includes school base clinics.

• Managed kitchen operations to ensure timely service and food quality standards.
• Prep cold food for special events.
• Set-up large buffets for VIP guests.
• Provider excellent customer service.
• Work as frontline station.

• Take reservations, seat guest.
• Cashier, front desk customer service.
• Answer phone, Interaction with chefs and waitresses.
• Greeted customers entering restaurant and responded promptly to customer needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.