Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Marcus Vincent

Marcus Vincent

Colorado Springs

Summary

Dynamic hospitality professional with a proven track record at Black Bear Diner, excelling in customer service and team leadership. Enhanced upselling strategies and maintained POS accuracy while delivering exceptional experiences to guests. Skilled in inventory management, I thrive in fast-paced environments, driving efficiency and fostering team cohesion.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Lead Server

Black Bear Diner
Fountain
02.2025 - 02.2025
  • Delivered exceptional service to over 150 guests per shift without customer complaints.
  • Managed shift logistics, conducted cash-outs, and maintained POS accuracy.
  • Mentored new servers, enhancing upsell performance and fostering team cohesion.

Goodwill Outlet Supervisor

Goodwill Of Colorado
Colorado Springs
04.2021 - 09.2024
  • Oversaw daily operations at high-volume outlet with 10+ employees, ensuring efficiency.
  • Increased inventory turnover by 20% through strategic process and pricing improvements.
  • Managed facility operations to enhance customer experience and resolve issues promptly.

Sous Chef

Guard And Grace
Denver
06.2012 - 08.2016
  • Led kitchen staff in a high-volume, fast-paced steakhouse; managed inventory and reduced waste by 15%.
  • Trained team on SOPs and kitchen safety to elevate service consistency.
  • Analyzed customer feedback to identify areas of improvement in service or product quality.

Education

Associate of Arts - Culinary Arts

The Art Institute of Colorado
Denver, CO
05-2014

Skills

  • Point of sale systems
  • Inventory management
  • Cash handling
  • Team leadership
  • Customer service
  • Upselling strategies

Certification

Forklift opperator certified Expires Jan 2027

Timeline

Lead Server

Black Bear Diner
02.2025 - 02.2025

Goodwill Outlet Supervisor

Goodwill Of Colorado
04.2021 - 09.2024

Sous Chef

Guard And Grace
06.2012 - 08.2016

Associate of Arts - Culinary Arts

The Art Institute of Colorado

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Marcus Vincent