Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Marcus Randall

Aurora

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Ramp Agent

Southwest Airlines
10.2023 - Current
  • Operated ground support equipment to ensure timely aircraft turnarounds.
  • Coordinated baggage handling processes, enhancing operational efficiency and accuracy.
  • Conducted safety inspections of ramp areas, adhering to regulatory compliance standards.
  • Assisted in training new ramp agents on standard operating procedures and safety protocols.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 3-6 daily flights.
  • Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.
  • Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.

Swab Rig Operator

A & R Oilfield Services
06.2022 - 10.2023
  • Operated swab rig equipment to ensure efficient drilling operations.
  • Conducted routine maintenance on machinery, enhancing operational reliability.
  • Collaborated with team members to optimize workflow and minimize downtime.
  • Assisted in training new operators on equipment usage and safety measures.
  • Prepared daily reports detailing operational activities and performance metrics.
  • Coordinated with support staff to facilitate timely delivery of materials and resources.
  • Effectively communicated with supervisors to relay vital information regarding job progress and any potential issues.
  • Implemented preventative maintenance measures, prolonging the lifespan of essential equipment and reducing repair costs over time.

Jr Systems Admin

Statebridge Mortgage Servicing Company
07.2019 - 06.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Data entry into collections systems on backend, sql
  • Created workflow automations
  • Maintain, train, and update core software
  • Vender management
  • Audit Servers, Users access, and reports
  • Create and maintain user accounts via azure

Education

4.0 GPA - Cyber Technician - Cyber Technician

Pickens Technical College
Aurora, CO
05-2019

High School Diploma -

Eaglecrest Highschool
Aurora, CO
05-2019

Skills

  • Problem-solving
  • Loading and unloading
  • Ramp service
  • Aircraft marshallingJr
  • Customer service
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Problem resolution
  • Organization and time management

Certification

CompTia A+

CompTia Security+

Timeline

Ramp Agent

Southwest Airlines
10.2023 - Current

Swab Rig Operator

A & R Oilfield Services
06.2022 - 10.2023

Jr Systems Admin

Statebridge Mortgage Servicing Company
07.2019 - 06.2022

4.0 GPA - Cyber Technician - Cyber Technician

Pickens Technical College

High School Diploma -

Eaglecrest Highschool

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Marcus Randall