Summary
Overview
Work History
Education
Skills
Timeline
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Marco Santiago

Marco Santiago

Barranquilla

Summary

Customer-oriented [Job Title] experienced at liaising between company and current and potential customers. Practiced at solving customer issues effectively and managing complaints and inquiries while keeping customer satisfaction high.

Overview

1
1
year of professional experience

Work History

Outbound Sales Representative

AGRGROUP
03.2023 - Current
  • Made [Number] cold calls per day resulting in client base growth by [Number]%.
  • Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
  • Utilized innovative sales techniques to upsell products and services.
  • Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.

Inbound Sales Representative

BPOLABS
06.2022 - 03.2023
  • Developed and maintained working knowledge of products and services to deliver timely, accurate information.
  • Documented details of calls and customer interactions.
  • Memorized scripts to achieve easy conversational flow in interactions with potential customers.
  • Performed work in compliance with established regulations, policies and standard operating procedures.

Education

High School Diploma -

Maria Mancilla Sanchez
07.2010

Skills

  • Multi-Line Telephone Systems
  • Marketing Collateral
  • Credit and Debt Card Processing
  • Revenue Quotas
  • Strong Telephone Etiquette

Timeline

Outbound Sales Representative

AGRGROUP
03.2023 - Current

Inbound Sales Representative

BPOLABS
06.2022 - 03.2023

High School Diploma -

Maria Mancilla Sanchez

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Marco Santiago