Marco Puccini
Tech Support, Billing, Logistics and Customer service representative
Bucaramanga,SAN
Summary
Reliable, hardworking Logistics Assistant focused on handling all logistics needs efficiently. Knowledgeable about shipping and receiving, inventory counts and import and export regulations. Good interpersonal and communication skills. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
1
1
year of professional experience
Work History
Hall supervisor and security guard
Farmacias SAAS
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Internship as broadcaster
Caracas 107.3 fm
- Managed editorial calendars effectively to ensure timely coverage of relevant events and stories.
- Enhanced program content for better viewer satisfaction and retention through in-depth research and analysis of current trends.
Graphic Design as a freelancer
Myself
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
Bilingual sales agent
Accedo Tecnologies SSA
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Achieved top performer status within the company due to consistent high sales numbers.
- Enhanced product knowledge through continuous training and professional development opportunities.
Customer service agent
Amazon.com
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed strong relationships with vendors, leading to improved pricing and service levels.
- Produced and mailed invoices, payment reminders, and financial notices.
- Received, sorted, and distributed incoming mail.
Bilingual Customer service Agent
Teleperformance SA
- Coordinated international shipments by navigating complex import/export regulations and customs requirements.
- Oversaw daily inventory counts to maintain data accuracy.
- Ensured timely delivery of products by coordinating efficient transportation routes and carrier schedules.
- Supported continuous improvement initiatives within the logistics department through active participation in process reviews and implementation of best practices.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Bilingual Customer service representative
Webhelp
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Gaming Support Representative
5ca
02.2024 - Current
- Collaborated with cross-functional teams to identify and resolve recurring product issues.
- Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
- Actively participated in team meetings, sharing insights on best practices and potential improvements.
- Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.
- Provided after-hours support as needed to accommodate customers in various time zones.
Education
High School Diploma -
Francisco Miguel Jaimes Ochoa
05.2001 -
Skills
Inventory management procedures
Shipping and receiving
Shipping Documentation
Data entry proficiency
Invoice Processing
Invoice Generation
Dispute Resolution
Claim submission
Technical Support
Customer Service
Technical Troubleshooting
Target
- Use my experience and skills to be part of something bigger
- Improve my skills and gain experience
- Offer quality content
- Show my skills using them in an environment where I can provide my knowledge
Studies
Colegio Francisco Miguel Jaimes Ochoa, La Victoria, Aragua, Venezuela, High School
Cc
1238139494
Programs
- Adobe Photoshop
- Microsoft Word
- Microsoft Power Point
- Adobe Premiere
- Adobe After Effects
- Wondershare Filmora
- Adobe Audition
Languages
Native Spanish
English c1
References
- Génesis Paola, Customer service agent, 3028294457
- Alexander Puccini, Publicist, 3234190990
Timeline
Gaming Support Representative
5ca
02.2024 - Current
High School Diploma -
Francisco Miguel Jaimes Ochoa
05.2001 -
Hall supervisor and security guard
Farmacias SAAS
Internship as broadcaster
Caracas 107.3 fm
Graphic Design as a freelancer
Myself
Bilingual sales agent
Accedo Tecnologies SSA
Customer service agent
Amazon.com
Bilingual Customer service Agent
Teleperformance SA
Bilingual Customer service representative
Webhelp
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