Marco Mora II
Denver
Summary
Quality-oriented Senior Analyst with over 12 years of experience in application development, desktop technology, and managing large-scale project lifecycles. Proven track record of delivering impactful results through adaptability in dynamic environments, driving innovation and efficiency in project execution while effectively navigating complex challenges. Expertise in generating valuable insights through business analytics and data-driven decision-making, fostering effective team collaboration, and streamlining processes to enhance overall performance. Committed to maintaining a focus on quality and stakeholder satisfaction throughout all phases of project management.
Overview
13
13
years of professional experience
Work History
Reengineering & Automation Delivery (RAD) Project Senior Analyst
Citigroup
Denver, CO
01.2025 - Current
- Established a structured request intake process and developed a RACI matrix to optimize workflow management and support operational effectiveness.
- Facilitated strategic financial planning to ensure timely identification of project funding requirements. Spearheaded efforts in FTE assessment , creating a centralized 'golden source' for employee counts to enhance strategic planning and identification of licensing needs for Credit.
- Developed and implemented reporting frameworks to assess impact and deliver clear metrics for success in WalkMe solutions. Analyzed data and compiled thorough reports to inform senior management of key insights.
- Designed and executed executive presentations and demonstrations, showcasing WalkMe features and illustrating project impacts.
- Enhanced team capabilities by engaging in and advocating for WalkMe training initiatives to foster professional development.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
BP & A / Project Senior Analyst
Citigroup
Denver, CO
01.2022 - 12.2024
- Managed intricate system build and migration projects through various phases, focusing on adherence to timelines and proactive risk management.
- Spearheaded the development and implementation of comprehensive project rollout plans and innovative documentation strategies for the build of a new remediation tool.
- Directed end-to-end requirements management and execution of test scripts to streamline testing processes and improve project execution efficiency.
- Led comprehensive evaluations of existing workflows to enhance operational efficiency and devise impactful solutions. Oversaw assessment of operational requirements and integrated improvement strategies to expand project scope.
- Coordinated stakeholder engagement and communication efforts to align business operations with quality control initiatives.
Intmd. Assoc. Business Analyst (Remediation)
Citigroup
Denver, CO
10.2021 - 12.2021
- Supported the full project lifecycle (Waterfall and Agile) for the Credit Remediation & Case Management Tool, unifying diverse remediation workflows.
- Led analysis of business processes to uncover areas for improvement and drive operational efficiency. Coordinated with cross-functional teams to gather and document requirements for system enhancements. Addressed operational inefficiencies and compliance risks through strategic process improvement initiatives.
- Achieved alignment of IT, Operations, and stakeholder expectations through meticulous documentation of business and functional requirements. Secured stakeholder agreement on requirements and design improvements, driving enhancements in functionality and processes.
- Coordinated comprehensive Operations Readiness activities, including communication, training development, and SME support.
- Acted as primary liaison between operations, technology, and testing teams, supporting seamless integration of business needs throughout system modifications.
- Managed user role administration and facilitated data maintenance initiatives to improve data quality and metric reporting accuracy.
Intmd. Assoc. Business Analyst (Credit)
Citigroup
Dallas, TX
01.2016 - 10.2020
- Analyzed business requirements to identify process improvement opportunities across various departments.
- Collaborated with cross-functional teams to gather and document detailed system requirements.
- Assisted in developing credit initiation system and migration project for onboarding retail services portfolios from legacy acquisition system to ci platform. Supported operational efficiency improvements by implementing risk controls on a more user-friendly platform. Helped align acquisitions process across various lines of business, including Best Buy, The Home Depot, Macy's, LL Bean, Meijer, Sears, and Brooks Brothers.
- Directed team of peers in managing migration project for onboarding 10 US retail services commercial portfolios to CI platform.
Consumer & Commercial Operations Credit Analyst
Citigroup
04.2013 - 12.2015
- Analyze credit data and financial statements to determine the degree of risk involved in extending credit.
- Complete credit applications, including credit analyses and summaries of line of credit requests.
Education
High school Diploma -
Premier High School
Tyler, tx05-2006
Skills
- Collaborative leadership
- Proficient in effective communication
- Stakeholder communication
- Cost-benefit analysis
- Data analysis
- Workflow Analysis
- Process improvements
- Report preparation
- Client relationship management
- Consistent professional commitment
- Proficient in active listening
Timeline
Reengineering & Automation Delivery (RAD) Project Senior Analyst
Citigroup
01.2025 - Current
BP & A / Project Senior Analyst
Citigroup
01.2022 - 12.2024
Intmd. Assoc. Business Analyst (Remediation)
Citigroup
10.2021 - 12.2021
Intmd. Assoc. Business Analyst (Credit)
Citigroup
01.2016 - 10.2020
Consumer & Commercial Operations Credit Analyst
Citigroup
04.2013 - 12.2015
High school Diploma -
Premier High School