Marco Lagos
Monument
Summary
Front desk receptionist with expertise in membership management and customer relations. Proven ability to create a welcoming environment while efficiently addressing member concerns. Proficient in customer service software and effective communication, enhancing guest experiences through collaboration with team members. Strong organizational skills in managing check-in procedures and multitasking to meet both guest and business needs.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
The Club At Flying Horse
Colorado Springs
05.2023 - Current
- Greeted and welcomed members and guests, fostering a friendly atmosphere.
- Assisted with membership registrations and provided information on services offered.
- Handled payment processing, ensuring accurate receipts and change for customers.
- Answered incoming calls, redirected inquiries to appropriate staff, and took messages as needed.
- Maintained cleanliness and organization of reception area to enhance guest experiences.
- Collaborated with team members to efficiently resolve member concerns and issues.
- Explained policies and procedures clearly to visitors.
- Reconciled daily financial transactions with cash receipts at day’s end.
Education
High School Diploma -
Palmer Ridge Highschool
Monument, CO05-2024
Some College (No Degree) - Sports Management
Colorado Mesa University
Grand Junction, COSkills
- Membership management
- Customer service software
- Appointment scheduling
- Customer relationship management
- Team collaboration
- Policy explanation
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Listening skills
- Friendly demeanor
- Telephone etiquette
- Call routing
- Multitasking and organization
- Hospitality services
- Decision making
- Hospitality best practices
- Work prioritization
- Guest relations
- Confidentiality handling
Affiliations
- I am currently playing lacrosse at Colorado Mesa University
Volunteer
- During the Spring season, the lacrosse team volunteers for the local youth lacrosse team in Grand Junction
Reference
Desiree Sanchez- Athletic Club Manager
Phone: 915-820-8404
Erin Noonan- Athletic Club Manager
Phone: 719-433-4079
Timeline
Front Desk Receptionist
The Club At Flying Horse
05.2023 - Current
High School Diploma -
Palmer Ridge Highschool
Some College (No Degree) - Sports Management
Colorado Mesa University
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