MARCIA RHEA
LKWD
Summary
Passionate about delivering exceptional customer service to the community. Skilled in handling inquiries with professionalism, empathy, and accuracy. Eager to secure a role utilizing expertise in organizing engaging activities for diverse groups, promoting inclusivity and participation. Recognized for strong communication skills and teamwork abilities enhancing participant experience. Proven track record of developing successful programs tailored to meet unique needs of various groups, bringing a results-driven approach and creative flair to any position.
Overview
37
37
years of professional experience
Work History
Activities Assistant
Mountain Vista Senior Living and Memory Care Facility
09.2002 - 05.2025
Customer Care Representative III
Anthem BCBS
04.2008 - 11.2015
- Escalation and project team,40-60 calls per day, assisting members with their insurance and benefits needs, SME(subject matter expert)
Customer Service Representative
United Natural Foods Inc
05.2018 - 08.2022
- (some WOH)
Medical Lab Biller
Schryver Medical
09.2016 - 11.2017
Customer Service Representative
Noridian Administrative Services
10.2000 - 04.2008
- 50-60 calls per day, assisting members with their Medicare Part B questions and issues
Numerator(census taker)
US Census Bureau
01.1999 - 03.1999
Teacher(Middle and High School) and Activities Coordinator
LA Unified School District
11.1988 - 11.1998
Education
Education Classes - undefined
LA City College
Los Angeles, CA01.1992
Bachelor of Fine Arts - undefined
University of Ca, Irvine
Irvine, CA01.1986
Skills
- Strong customer service skills; Flexible and adaptable team player; Excellent communication skills, both written and verbal; maintain professional telephone and live etiquette in a variety of call situations; Research, evaluate/analyze and problem-solving; Basic PC software knowledge; Organized and detail oriented; Keyboard skills(typing, 10 key); Microsoft word
- Senior living experience
- Relationship building
- Resident support
- Customer service
- Creative planning
- Flexibility
- Documentation skills
- Office administration
- Calendar management
- Schedule coordination
- Social integration
- Mobility assistance
- Enrichment program development
- Event planning
- Group facilitation
- Schedule management
- Event coordination
- Group dynamics
- Records coordination
- Recordkeeping skills
- Senior activities experience
- Arts and crafts planning
Timeline
Customer Service Representative
United Natural Foods Inc
05.2018 - 08.2022
Medical Lab Biller
Schryver Medical
09.2016 - 11.2017
Customer Care Representative III
Anthem BCBS
04.2008 - 11.2015
Activities Assistant
Mountain Vista Senior Living and Memory Care Facility
09.2002 - 05.2025
Customer Service Representative
Noridian Administrative Services
10.2000 - 04.2008
Numerator(census taker)
US Census Bureau
01.1999 - 03.1999
Teacher(Middle and High School) and Activities Coordinator
LA Unified School District
11.1988 - 11.1998
Education Classes - undefined
LA City College
Bachelor of Fine Arts - undefined
University of Ca, Irvine
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