Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcel Sr. Sailas

Thornton

Summary

Dynamic Service Center Manager with a proven track record at Ufloor Systems Inc, excelling in advanced problem-solving and team leadership. Enhanced customer loyalty through effective issue resolution and implemented training programs that improved employee retention. Skilled in technical troubleshooting and fostering strong relationships, driving continuous improvement in operations.

Overview

34
34
years of professional experience

Work History

Pro Shop Specialists

Denver Hardwood Company
06.2018 - 04.2025
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Cashier, Customer Service, Sales, Inventory Management, Doing Estimates for Repairs, Getting approval form customer to do repairs,
  • Calling customers when repairs done, Taking payments, forklift experience propane & electrical, cashing out register, Closing & opening shop. Team leader skills.

Service Center Manager

Ufloor Systems Inc,
03.2006 - 06.2018
  • Established performance goals for staff, providing ongoing feedback and coaching to drive success.
  • Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
  • Promoted a positive work culture by fostering open communication channels among team members.
  • Presented budgets and performance reports to corporate offices.
  • Sales, Customer Service, Team Leader skills,, Inventory Management,
  • Shipping & receiving parts & product, Fork lift experience, Propane & electrical forklifts, Pulling orders, palletizing, wrapping , shipping orders, Doing Estimates for Repairs, Getting approval for repairs, repairing machines, Loading & Unloading trucks & containers
  • Reading Electrical Schematics, Electrical trouble shooting, Trouble shooting problems, Building & testing new machines, Diagnosing parts for Repairs. shipping parts & products ups. Working with customers one on one. Teaching customers how to operate Machines correct. Stocking parts & product on shelves.

Service Center Manager

Bonakemi USA Inc,
04.1991 - 06.2006

Sales, Customer Service, Team Leader, Shipping & Receiving, Forklift

Experience, Propane & Electrical. Inventory Management, Doing Estimate for repairs on Hardwood Floor Sanding Equipment, Pulling Orders in warehouse, checking orders in warehouse, palletizing orders Wrapping, loading and unloading trucks, stocking shelves & racks with Product, Shipping orders ups, also worked in production making products , Building & testing sanding machines .working with customers one on one basis. educating customers on operations of machines. Electrical trouble shooting, problem solving. Helping customers over phone with parts or trouble shooting.

Education

American Studies

Adams City High School
Commerce City, CO
08-1987

Skills

  • Advanced problem-solving
  • Analytical reasoning
  • Document organization
  • Troubleshooting techniques
  • Continuous improvement
  • Knowledge sharing
  • Maintenance and repair
  • Time management
  • Problem-solving
  • Organizational skills
  • Excellent communication
  • Relationship building
  • Problem-solving abilities
  • Quality assurance
  • Coaching and mentoring
  • Technical troubleshooting
  • Self motivation
  • Multitasking
  • Decision-making
  • Active listening
  • Team leadership

Timeline

Pro Shop Specialists

Denver Hardwood Company
06.2018 - 04.2025

Service Center Manager

Ufloor Systems Inc,
03.2006 - 06.2018

Service Center Manager

Bonakemi USA Inc,
04.1991 - 06.2006

American Studies

Adams City High School
Marcel Sr. Sailas