- Camping
- Avid Reader
- Community Cleanup
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Cooking
- Gardening
- Knitting and Crocheting
- Animal Care
- Watching Movies and TV Shows
- Personal Development and Self-Improvement
Marcella Moore
Denver
Summary
Proven professional with a track record of enhancing customer satisfaction and reducing shrinkage rates, notably at Walmart.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Driver
Lyft
02.2021 - 02.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
Retail Supervisor
Big Lots
03.2017 - 03.2021
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
Loss Prevention Specialist
Walmart
01.2018 - 01.2021
- Reduced shrinkage rates by regularly reviewing inventory counts and addressing discrepancies promptly and effectively.
- Analyzed store layout for potential vulnerabilities, recommending improvements to reduce opportunities for theft.
- Responded swiftly to emergency situations within the store, ensuring customer and employee safety during incidents such as theft or disturbances.
- Performed regular audits of inventory levels, identifying discrepancies and taking corrective action where necessary.
- Developed targeted strategies for high-risk merchandise areas, minimizing losses due to theft or damage during transport or display.
- Assisted in the apprehension and prosecution of shoplifters, deterring future incidents.
- Enhanced store security through regular surveillance and monitoring activities.
Education
No Degree - Business Management
Morgan Community Collage
Fort Morgan, COCertified - Microsoft
Morgan Community Collage
01-2015
GED -
Morgan Community Collage
Fort Morgan, CO01-2012
Skills
- Customer service
- Time management
- Problem-solving
- Safe driving practices
- Punctual and reliable
- City and non-city driving
- Safety protocols
- Navigational systems and GPS
Accomplishments
- Supervised team of 7 - 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved outstanding customer service through effectively helping with team training.
Certification
- First Aid, CPR, and AED Instructor Certification – American Red Cross.
- ServSafe Food Handler's Certification
- Colorado Driver's License
- Microsoft Office Specialist (MOS) Certification
- Colorado Driver's License
Interests
Timeline
Driver
Lyft
02.2021 - 02.2023
Loss Prevention Specialist
Walmart
01.2018 - 01.2021
Retail Supervisor
Big Lots
03.2017 - 03.2021
No Degree - Business Management
Morgan Community Collage
Certified - Microsoft
Morgan Community Collage
GED -
Morgan Community Collage
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