Marcela Ramirez
Denver
Summary
Bi-lingual Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Leasing Consultant
Highmark Residential, LLC
01.2025 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Leasing Consultant
The Crossing Apartment Homes
12.2024 - 01.2025
- Organized and hosted open houses for prospective tenants, showcasing available units and highlighting property amenities.
- Leveraged strong communication skills to establish relationships with potential prospects, guiding them through the leasing process and ensuring all their needs were met.
- Networked with prospective residents by email, telephone and in-person meetings to understand residential needs and requirements and identify sales opportunities.
Sales Associate
JAW & Associates, Inc
11.2024 - 01.2025
- Maintained a high level of professionalism, ensuring positive experiences for clients and repeat business.
- Expanded client base through targeted marketing efforts and strategic partnerships within the industry.
- Educated clients on available services, tailoring offerings to best meet their needs and goals.
- Increased overall efficiency with effective scheduling and resource allocation for service appointments.
- Stayed up-to-date on industry trends, allowing for early adoption of new techniques and technologies to enhance service offerings.
- Provided exceptional customer support, resulting in increased client retention rates.
Customer Service Cashier
Chick-fil-A
01.2024 - 10.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Trail Management Supervisor (Seasonal)
Lincoln Hills
06.2023 - 08.2024
- Participated in ongoing training opportunities keeping up-to-date with best practices in trail construction techniques.
- Supported wildfire management efforts through fuel reduction projects in high-risk areas near trails.
- Implemented native plant restoration efforts along trailsides for improved aesthetics and biodiversity preservation efforts.
- Enhanced trail accessibility by constructing and maintaining bridges, steps, and drainage systems.
- Worked closely with park rangers to report hazards or suspicious activities within the park boundaries.
Hospitality Team Member
Chick-fil-A
09.2023 - 01.2024
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
Cashier
Arbys Resturant
02.2019 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Applied Science - Business Administration And Management
Community College of Denver
Denver, CO05-2026
Skills
- Customer service
- Fair housing regulations
- Leasing and sales
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Arabic
Limited Working
Timeline
Leasing Consultant
Highmark Residential, LLC
01.2025 - Current
Leasing Consultant
The Crossing Apartment Homes
12.2024 - 01.2025
Sales Associate
JAW & Associates, Inc
11.2024 - 01.2025
Customer Service Cashier
Chick-fil-A
01.2024 - 10.2024
Hospitality Team Member
Chick-fil-A
09.2023 - 01.2024
Trail Management Supervisor (Seasonal)
Lincoln Hills
06.2023 - 08.2024
Cashier
Arbys Resturant
02.2019 - 06.2023
Associate of Applied Science - Business Administration And Management
Community College of Denver
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