MARCELA PABON GARCIA
PSYCHOLOGIST
Santiago de Cali
Summary
Bilingual psychologist with clinical experience in psychotherapy, hospital care, social psychology, human resources, customer service, appointment setter, medical scheduling and administrative tasks such as routing calls, verifying information, sending reports and other related.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Sales Appointment Setter
Solvo Global S.A.S
2023.02 - 2023.08
- Making outbound calls to potential client's companies
- Contacting financial decision makers to set up appointments with the sales team
- Follow up on scheduled appointments
- Sending e-mails
Medical Scheduler
Vital Service S.A.S
2022.07 - 2022.08
- Customer Service
- Receiving inbound calls to medical appointment scheduling for imaging exams (Bone density, ultrasounds, mammograms, MRI, CT scan, Echocardiograms, sleep test, electromyography, nuclear medicine)
- Verification of information according to HIPPA regulations
- Insurance verification coverage, copayments, authorizations
Medical Scheduler
Accedo Santander
2022.02 - 2022.07
- Customer Service
- Receiving inbound calls to medical appointment scheduling for imaging exams (Bone density, ultrasounds, mammograms, MRI, CT scan, Echocardiograms, electromyography, nuclear medicine)
- Verification of information according to HIPPA regulations
- Insurance verification coverage, copayments, authorizations
- Scheduling for workers compensation cases
Psychologist
Instituto Colombiano de Bienestar Familiar - ICBF
Cali
2021.03 - 2021.05
- Psychosocial assessment to early childhood
- Education for parents and caregivers on child behavior and parenting issues
- Reporting in cases of physical and psychological child abuse
- Organizational activities - Human talent training and well- being
National Government
Transport Superintendence
Cali
2019.11 - 2019.12
- Transport Superintendence (Transport Ministery)
- Customer Service
- Filing petitions, complaints, claims in face of disagreements of users in regards of the quality of the service
- Vehicle inspection in accompaniment to traffic authorities
- Educational talks to users about their rights and duties
Social Psychologist
National Government
2018.01 - 2018.09
- Assessment, support and guidance to vulnerable communities' victims of violence in business and entrepreneurship processes
- Training in business creation processes addressed to associative models of cooperation
Local Government
Alcaldía de Santiago de Cali
Cali
2013.09 - 2015.12
- Human Resources
- Recruitment, selection, review and preselection of applicants resumes for all level positions
- Client management
- Employee relations
- Organizational development
- Administrative tasks, writing and sending letters, scanning documents, publishing information
- Training and well being
- Occupational health
Clinical Psychologist
Private Clinic
Cali
2011.03 - 2013.04
- Evaluation, diagnostic, intervention in anxiety, depression, psychosis, substance abuse, eating disorders, criminal behavior, chronic illness, post-traumatic stress disorder, behavioral disorders in children and adolescents, attention hyperactivity disorder and others
- Occupational health: prevention workshops related with mental risk and vulnerability to stress
- Issuance of concepts for occupational medicine
Practitioner of Clinical Psychology
Private Clinic
2008.05 - 2008.11
- Psychology
- Evaluation, intervention and promotion of adherence to treatment in the oncology area
- Educational support to patients and family in coping strategies.
Practitioner of Clinical Psychology
Colombian Red Cross
2007.07 - 2008.04
- Of Clinical Psychology
- Pre - Test and Post- Test counseling to the HIV Test in the Clinic Specialized Laboratory
- Notification of positive results in HIV Test and reactive blood tests to blood donors
- Listening and psychological intervention to patients with blood transfusions and clinical consultation.
Education
Legal and Forensic Psychology
Libre University (Santiago de Cali
Santiago de Cali, VAC 2012.07 - 2013.12
Bachelor Degree - Psychology
Pontifical Javeriana University
Santiago de Cali, VAC 2002.07 - 2009.05
Skills
Team work, Organization, Problem Solving, Attention to detailCOMPUTER SKILLSMicrosoft Office: Word, Excel, Outlook
Timeline
Sales Appointment Setter
Solvo Global S.A.S
2023.02 - 2023.08
Medical Scheduler
Vital Service S.A.S
2022.07 - 2022.08
Medical Scheduler
Accedo Santander
2022.02 - 2022.07
Psychologist
Instituto Colombiano de Bienestar Familiar - ICBF
2021.03 - 2021.05
National Government
Transport Superintendence
2019.11 - 2019.12
Social Psychologist
National Government
2018.01 - 2018.09
Local Government
Alcaldía de Santiago de Cali
2013.09 - 2015.12
Legal and Forensic Psychology
Libre University (Santiago de Cali
2012.07 - 2013.12
Clinical Psychologist
Private Clinic
2011.03 - 2013.04
Practitioner of Clinical Psychology
Private Clinic
2008.05 - 2008.11
Practitioner of Clinical Psychology
Colombian Red Cross
2007.07 - 2008.04
Bachelor Degree - Psychology
Pontifical Javeriana University
2002.07 - 2009.05