Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marc Millet

Berthoud

Summary

Dynamic professional with extensive experience in operations management and customer service at Baskin Robbins. Proven track record in enhancing staff performance through training and optimizing inventory systems, resulting in reduced waste. Strong problem-solving abilities and excellent communication skills fostered community engagement and brand loyalty.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Franchisee

Baskin Robbins
05.2012 - Current
  • Managed daily operations, ensuring efficient service delivery and customer satisfaction.
  • Developed staff training programs to enhance performance and operational efficiency.
  • Implemented inventory management systems, optimizing stock levels and reducing waste.
  • Analyzed sales data to identify trends and drive strategic marketing initiatives.
  • Oversaw financial management, including budgeting, forecasting, and expense control.
  • Fostered relationships with suppliers to negotiate favorable terms and improve product quality.
  • Led community engagement efforts to enhance brand visibility and customer loyalty.
  • Streamlined processes to improve service speed and reduce operational costs.
  • Ensured compliance with all franchisor requirements, maintaining high standards in product quality and customer service.
  • Collaborated with fellow franchisees on best practices sharing to optimize operations across multiple locations within the network.

Deputy Sheriff

Adams County Sheriffs Office
01.2008 - 04.2013
  • Enforced laws and regulations, ensuring community safety and order.
  • Conducted thorough investigations on criminal activities, gathering evidence and interviewing witnesses.
  • Mentored new deputies, enhancing their skills in enforcement procedures and community engagement.
  • Collaborated with local agencies to develop crime prevention strategies tailored to community needs.
  • Responded to emergency situations, coordinating with first responders to manage incidents effectively.
  • Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
  • Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.

Detentions Specialist

Adams County Sheriffs Office
01.2003 - 01.2008
  • Monitored juvenile behavior to ensure compliance with facility regulations and safety protocols.
  • Trained new staff on operational procedures and best practices in detention management.
  • Developed reports documenting incidents and behavioral patterns, contributing to improved facility policies.
  • Reduced incidents of detainee altercations by closely monitoring behavior and intervening when necessary.
  • Maintained order within common areas by enforcing rules consistently and fairly among all detainees.
  • Documented daily events meticulously within shift reports, ensuring seamless communication among team members across shifts.

Education

Bachelor of Science - Criminal Justice And Criminology

Metropolitan State College of Denver
Denver, CO
05-2005

High School Diploma -

Horizon Senior High School
Thornton CO
05-2001

Skills

  • Brand compliance
  • Franchise relations
  • Operations management
  • Business networking
  • Emergency response
  • Technology proficiency
  • Training oversight
  • Customer service
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Excellent communication

Certification

  • ServSafe Manager certification (20508829)
  • Colorado POST Certification (B-14751)

Timeline

Franchisee

Baskin Robbins
05.2012 - Current

Deputy Sheriff

Adams County Sheriffs Office
01.2008 - 04.2013

Detentions Specialist

Adams County Sheriffs Office
01.2003 - 01.2008

Bachelor of Science - Criminal Justice And Criminology

Metropolitan State College of Denver

High School Diploma -

Horizon Senior High School

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Marc Millet