María Paula Sepulveda
Resumen profesional
Bilingual professional with experience in the BPO industry, specializing in customer service, retention, and cross-selling. Strong communication and active listening skills, with the ability to manage multiple platforms and systems efficiently. Known for being highly adaptable and a fast learner, capable of quickly mastering new tools and processes. Customer-focused, empathetic, and results-driven, with a strong commitment to delivering high-quality service and contributing positively to team and business goals.
Datos destacados
7
7
years of professional experience
2020
2020
years of post-secondary education
Experiencia
Verizon
TTEC
Bogota D.C
2025.07 - 2025.11
CX services , retention , cross selling and basic troubleshooting
CX SERVICES AND COLLECTIONS SPECIALIST
KM2 SOLUTIONS
2023.01 - 2025.01
- Collect past due balance and offer a premium cx services.
SALES REPRESENTATIVE
ITERUM BPO
2022.01 - 2023.01
- Offer the different internet, television and telephone plans that were available at the client's address
- Generate results in sales and customer satisfaction.
- Sale of catalog products
SALES REPRESENTATIVE
FUTBOLMANIA CALL CENTER
2021.01 - 2022.01
- Answer the calls and chats of the company, managing payments and shipments
BUSINESS ADVISOR
VISHNU PHARMA
2020.01 - 2021.01
- Call potential customers and close sales
- Solve product delivery problems
MERCADERISTA
NESTLÉ
2019.01 - 2020.01
- Costumer services
- Organize the products
- Offer de prodcuts
- Talk to the management about how to encourage sales
Formación
TECNICO -
VENTAS DE PRODUCTOS Y SERVICIOS SENA
Bachiller - undefined
COLEGIO COOPERATIVO DE COGUA
Enfatiza tus habilidades clave
- Expert sales
- Advanced English
- Observation
- Decision making
- Communication
- Multitasking
Personalizado
3144321238, 3027665049
Idiomas
Español
Experto
C2
Inglés
Avanzado
C1
Cronología
Verizon
TTEC
2025.07 - 2025.11
CX SERVICES AND COLLECTIONS SPECIALIST
KM2 SOLUTIONS
2023.01 - 2025.01
SALES REPRESENTATIVE
ITERUM BPO
2022.01 - 2023.01
SALES REPRESENTATIVE
FUTBOLMANIA CALL CENTER
2021.01 - 2022.01
BUSINESS ADVISOR
VISHNU PHARMA
2020.01 - 2021.01
MERCADERISTA
NESTLÉ
2019.01 - 2020.01
Bachiller - undefined
COLEGIO COOPERATIVO DE COGUA
TECNICO -
VENTAS DE PRODUCTOS Y SERVICIOS SENA