Maranda Owens

Motivated professional with over seven years of experience in customer service and administrative roles. Proficient in managing complex data and utilizing various software for data entry and analysis, ensuring compliance and accuracy. Achievements include PMBD training and expertise in ER emergency medicine with wound care. Recognized for thriving under pressure and consistently meeting tight deadlines, enhancing operational efficiency. Seasoned Processor successful at receiving, entering, and routing data. Offering many years of related experience and familiarity with industry operating procedures. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

• Geoffery Metcalf, RN at VA Hospital, Manager, 303-250-5313
• Officer Donovan, Police Department VA Hospital, Co-worker, 719-419-4993
• Erika Brazza, CNA, Co-worker in past jobs, 720-586-2734
• Torrey Roweder, Friend over 25 years, 720-296-2655
• Katelyn Templeton, Case Manager in Nebraska, Friend over 25 years, 308-225-2070

Communicated effectively both verbal and nonverbal to diverse population in no stress and high stress situations, Managed 100+ calls on daily basis effectively by utilizing scheduling standards and adhering to best practices while being 100% error-free on audits, Listened to customer needs in order to answer their questions and fulfill their requests in a timely manner, Sustained positive and effective working relationships with internal and external customers, Maintained accurate records in multiple databases, ensuring quality and accuracy of by documenting all communication attempts and special requests, Handled incoming and outgoing mail, ability to sort and prioritize large quantities without error, Completed forms, reports, logs, and records while being sure work operations were upheld by following policies and procedures, Organized and filed records and papers as needed