MARÍA FERNANDA CHICA ARISTIZABAL
Client Support Specialist
Cúcuta
Summary
Detail-oriented, empathetic and service-driven professional with over 3 years of experience in client support operations, digital communication, and problem solving. Demonstrated ability to manage multiple tasks efficiently and collaborate across teams in fast-paced environments. Recognized for strong communication, organization, and adaptability when learning new tools and processes. I strive to contribute to the company’s success through exceptional service quality and collaborating effectively in fast-paced environment.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Content Creation & Community Collaboration
Independent Projects
01.2024 - 10.2025
- Developed and managed social media content related to veterinary topics, focusing on education, animal safety, and community awareness.
- Collaborated with local professionals and small veterinary businesses to organize adoption days, informational sessions, and promotional activities.
- Coordinated all aspects of content planning and event logistics, including communication with partners, scheduling, and on-site organization.
- Applied creativity and problem-solving to produce engaging posts and short videos aligned with each collaborator’s goals.
- Strengthened skills in time management, prioritization, and cross-team communication while balancing studies and project responsibilities.
Bilingual Customer Service Representative and Technical support
Teleperformance
12.2021 - 09.2023
- Delivered client support via digital and phone channels, maintaining top performance metrics in satisfaction, accuracy, and response time.
- Managed multiple service tickets simultaneously, applying analytical reasoning to diagnose and resolve client issues efficiently.
- Recorded and updated client information across CRM tools while following standardized workflows to ensure operational consistency.
- Collaborated with peers and supervisors to identify process improvements and enhance response quality.
- Recognized for adaptability, communication clarity, and reliability in meeting individual and team performance goals.
Education
Bachelor’s Degree - Languages and Foreign Languages
Universidad del Atlántico (UA)
Veterinary Technical Assistant - Veterinary Science
Instituto Técnico Protelco
Cúcuta, Colombia08-2025
Primary and Secondary Education - undefined
Colegio Centro Social Don Bosco
01.2014
Skills
Timeline
Content Creation & Community Collaboration
Independent Projects
01.2024 - 10.2025
Bilingual Customer Service Representative and Technical support
Teleperformance
12.2021 - 09.2023
Primary and Secondary Education - undefined
Colegio Centro Social Don Bosco
Bachelor’s Degree - Languages and Foreign Languages
Universidad del Atlántico (UA)
Veterinary Technical Assistant - Veterinary Science
Instituto Técnico Protelco