Microsoft Excel (Advanced)
María Bernarda Pulgar Mendoza
Industrial Engineer
Summary
Results-driven professional with 7+ years of international experience in business operations, client service, and marketing in the U.S. and Latin America. Proven success in supporting sales teams, generating leads, and improving customer engagement through effective communication, data-driven insights, and streamlined processes. Proficient in Salesforce, QuickBooks, ServiceNow, and content management systems. Hands-on experience in SQL and advanced Excel reporting for real-time operations analysis and KPI optimization. Skilled at managing CRM databases, creating outreach strategies, and improving workflows in both in-office and remote, cross-cultural environments. Recognized for mentoring new talent, coordinating with stakeholders, and consistently delivering measurable results in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
2026
2026
years of post-secondary education
2
2
Languages
Work History
Office Manager / Marketing Assistant
Grapes of Spain
01.2023 - 03.2025
- Company Overview: Industry: Alcohol and Beverages
- Provided weekly inventory reports to customers
- Processed customer invoices in QuickBooks
- Coordinated transportation of incoming and outgoing inventory
- Updated products, technical information and events on website using a content management system
- Prepared and submitted wine information to review publications
- Prepared marketing content for wine tasting dinners
- Registered new brands in the Alcohol and Tobacco Tax and Trade Bureau
- Registered new brands, and updated licenses within different states
- Maintained internal databases with product information
- Industry: Alcohol and Beverages
Registrar
DCPS - MacFarland Middle School
09.2022 - 01.2023
- Company Overview: Industry: Education
- Coordinated assigned activities such as student enrollment, registration, and attendance issues
- Evaluated situations (e.g., involving staff, students, parents, the public, etc.) for the purpose of taking appropriate action and/or directing to appropriate personnel for resolution
- Maintained a variety of files, documents, and student records (e.g., grades, transcripts, immunization dates, enrollment and residency forms, etc.) for the purpose of documenting and/or providing reliable information relative to student records
- Performed enrollment activities for the purpose of ensuring compliance with financial, legal, state, or federal requirements
- Collected and reviewed enrollment-related documentation, including but not limited to residency supporting documentation and withdrawal documentation
- Assisted families with understanding and completing the enrollment process to fidelity
- Served as school-level support for the annual Enrollment Audit
- Processed requests from students, other districts, colleges/universities, and/or employment agencies (e.g., transcripts, job verification, etc.) for the purpose of providing the requested information
- Industry: Education
Customer Service Representative and Workforce Management Trainee
Teleperformance - Colombia
10.2020 - 03.2022
- Company Overview: Industry: Business Process Outsourcing
- Provided customer support to clients in Tier 1, and Tier 2 levels, by taking calls or chats following a quality protocol
- Collected information during the interaction with the customer to fill it in Salesforce and Service Now
- Provided floor support during campaign launches for new hires as a mentor
- Monitored calls and chats taken by new hires to make sure proper protocol was being followed
- Provided coaching for new hires to improve KPIs (Key Performance Indicators)
- Reported new hire attendance and processed their requests (unpaid time off, medical leave, etc.) to the proper departments
- Selected for the Workforce Management Training Program where I used advanced Microsoft Excel skills and SQL to generate real-time reports of the operation
- Industry: Business Process Outsourcing
Marketing Coordinator
Coveco – Colombia
12.2019 - 10.2020
- Company Overview: Industry: Construction
- Managed company contact database collecting information from different sources
- Assisted with CRM initiatives, including data entry, data management for marketing campaigns, and reporting
- Created marketing content using Adobe Illustrator and Adobe Photoshop
- Created and coordinated logistics for branded merchandise and other physical branded/marketing items for use across the firm
- Prepared and uploaded website and social media content
- Coordinated all aspects of events such as seminars, webinars, and conferences
- Customized content by channel and audience
- Analyzed metrics and proposed action plans for leadership
- Industry: Construction
Health, Safety and Quality assistance
Coveco – Colombia
08.2019 - 12.2019
- Company Overview: Industry: Construction
- Assisted the company through an audit in the Iso 9001 and 14001 certifications
- Constructed a vehicle maintenance plan, a job description manual, and the employee performance evaluation process
- Industry: Construction
Project Manager Assistant
Coveco – Colombia
12.2014 - 06.2019
- Company Overview: Industry: Construction
- Created and managed the day-to-day administration, invoicing, earned value management, scheduling, Accounts Receivable/Payable, insurance, progress reporting, and baseline versus actual cost accounting and scheduling of the project
- Tracked and logged the status of proposals and contracts throughout the approval cycle
- Assisted with ISO-9001 Quality Management System compliance and internal/external project audits
- Analyzed and processed information in various formats
- Assisted Project Manager and coordinated with General Contractors and Vendors, scheduling installation works, submittals, procurement of materials, close-outs, and budgets
- Placed purchase orders with vendors after the submittals have been approved
- Tracked the orders and coordinated the deliveries between the vendor and points of contact in the project
- Developed, tracked, updated, forecasted, and modified the project schedule and budget throughout all phases of the project
- Assisted in the administration of project-specific quality control program and compiled documentation
- Administered project closeout documentation
- Industry: Construction
Education
Master Degree - Front-end Design and Development
Universidad Internacional de la Rioja
Bachelor's Degree - Industrial Engineering
Fundación Universitaria Tecnológico Comfenalco
Cartagena, ColombiaAssociate's Degree - Industrial Production
Fundación Universitaria Tecnológico Comfenalco
Cartagena, ColombiaDiploma - Community Management
Politécnico de Colombia
Cartagena, ColombiaDiploma - Project Management
Fundación Universitaria Tecnológico Comfenalco
Cartagena, ColombiaSkills
- Customer relations
- Administrative assistance
- Detail-oriented data entry
- Administrative oversight
- Proficient in task management and prioritization
- Sales Strategy Collaboration
- Marketing Content Creation
- Customer Relationship Management
- Outbound Prospecting
- Appointment Setting
- KPI Monitoring & Optimization
- Real-Time Operations Reporting
Software
Office Microsoft
Timeline
Office Manager / Marketing Assistant
Grapes of Spain
01.2023 - 03.2025
Registrar
DCPS - MacFarland Middle School
09.2022 - 01.2023
Customer Service Representative and Workforce Management Trainee
Teleperformance - Colombia
10.2020 - 03.2022
Marketing Coordinator
Coveco – Colombia
12.2019 - 10.2020
Health, Safety and Quality assistance
Coveco – Colombia
08.2019 - 12.2019
Project Manager Assistant
Coveco – Colombia
12.2014 - 06.2019
Bachelor's Degree - Industrial Engineering
Fundación Universitaria Tecnológico Comfenalco
Associate's Degree - Industrial Production
Fundación Universitaria Tecnológico Comfenalco
Diploma - Community Management
Politécnico de Colombia
Diploma - Project Management
Fundación Universitaria Tecnológico Comfenalco
Master Degree - Front-end Design and Development
Universidad Internacional de la Rioja
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