Hi, I’m
Maria Jose Garcia Ocana
Bogotá,DC
If you really look closely, most overnight successes took a long time.
Steve Jobs
Summary
Dynamic and results-driven Client Service Expert and Business Development Representative with a proven track record in driving sales and fostering strong client relationships. At Dialectica, I honed exceptional sales skills through strategic cold emailing, cold calling, and professional engagement on LinkedIn. I have successfully negotiated consultancy rates and built meaningful connections with C-level executives across various industries. My expertise spans conflict resolution, negotiation, lead generation, and customer satisfaction. I'm passionate about leveraging my skills to contribute to your company's success and help achieve business objectives. With a strong foundation in marketing, sales, and operations, I excel in consulting with customers, building lasting relationships, and consistently increasing sales numbers.
Overview
6
years of professional experience
2
Languages
Work History
Custom DoorsMiami, Florida
Business Development Representative
1 2024 - Current
Job overview
- Successfully qualified and nurtured leads through email, phone calls, and LinkedIn outreach
- Developed and delivered impactful presentations tailored to client needs
- Cultivated strong client relationships by actively listening and understanding their specific requirements for luxury doors
- Leveraged LinkedIn as a key platform to identify and connect with potential high-net-worth clients for Custom Doors' luxury door solutions
- Supported marketing initiatives by creating compelling content to generate brand awareness and interest in Custom Doors' products
- Use of cold-calling to generate new sales, interest and relation-building with potential clients, architects, designers, and project managers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Conducted market research to identify new business opportunities and target areas for expansion.
- Created customized presentations tailored to individual client needs, effectively communicating value propositions.
- Provided exceptional customer service, resulting in increased client satisfaction and repeat business.
- Increased client base by identifying potential customers and initiating strategic outreach.
- Networked among local business and community organizations to develop leads and generate business.
- Presented professional image consistent with company's brand values.
- Contributed to team objectives in fast-paced environment.
- Trained and mentored junior sales representatives, fostering a supportive team environment and facilitating professional growth
DialecticaBogotá, DC
B2B/B2C ASSOCIATE CLIENT SERVICE TEAM
03.2023 - 12.2023
Job overview
- Liaise with clients to get a deep understanding of their business knowledge gaps and needs
- Compile and share a high-quality expert profile briefing with our clients
- Perform critical research into markets and companies around the globe
- Reach out to experts on a regular basis to screen and validate their knowledge and relevance on specific projects
- Connect experts with our clients based on their project needs
- Ensure our client's best interests throughout our collaboration while safeguarding their data and information
- Contact and connect with C-level executives of companies
- Chat with C-level executives of companies between $10M-$2B Revenue and negotiated with them consultancy rates.
- Ensured consistent adherence to company policies and procedures while leading the Client Service Team.
- Managed high-priority tasks effectively, ensuring timely completion of projects without compromising on quality.
- Gathered critical feedback from clients to inform process enhancements and elevate overall service delivery standards.
- Streamlined team workflow for increased productivity through effective task delegation and prioritization
BackMarket
Lead Customer Service Agent
07.2022 - 02.2023
Job overview
- Provide email assistance to customers and sellers
- Call customers and provide solutions to CS Tickets
- Tracking assistance details to customers
- Provide billing assistance to both Customers and BackMarket Sellers.
- Problem resolution and negotiation with both Customers and BackMarket Sellers.
- Provide training and support to colleagues (other BackMarket CS Agents)
- Communicating with supervisors and sellers offering technical support.
- Help guiding the customers in the BuyBack process as a pilot plan
- Assisted customers with product selection based on individual needs and preferences
- Optimized workflow processes, ensuring timely completion of assigned tasks while maintaining high-quality standards in service delivery
- Cross-trained and provided backup support for organizational leadership
- Developed comprehensive knowledge of products and services, enabling swift problem-solving for customers
Outplex
Customer Service Agent
08.2020 - 09.2022
Job overview
- Collections Specialist through chat communication
- Billing support, disclosing each charge for the customer for a better overview.
- Tech Support for internet, tv and land line.
- Provisioning equipment for new customers or people who wanted to add other devices.
- Setting up tech appointments if the troubleshooting didn't work.
AT&T
Customer Service Agent
09.2019 - 08.2020
Job overview
- Collections Specialist
- Provided assistance with Billing Inquiries
- Provided assistance with Technical Issues - Cable boxes, Modems, Receivers, Routers, Network, Home Solution.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences
- Strengthened relationships with clients through proactive follow-up on pending issues and concerns
- Updated account information to maintain customer records
- Trained new personnel regarding company operations, policies and services
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics
Au Pair
09.2018 - 10.2019
Job overview
- Acted as an Au Pair for 2 families taking care of children of different ages.
- Lived in Colorado and New Jersey
- Tought to the kids to speak spanish
- Helping them with their homeworks
Skills
Timeline
B2B/B2C ASSOCIATE CLIENT SERVICE TEAM
Dialectica
03.2023 - 12.2023
Lead Customer Service Agent
BackMarket
07.2022 - 02.2023
Customer Service Agent
Outplex
08.2020 - 09.2022
Customer Service Agent
AT&T
09.2019 - 08.2020
Au Pair
09.2018 - 10.2019
Business Development Representative
Custom Doors
1 2024 - Current
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