Job Search Status
Open to workDesired start date: Flexible
Open To Work
Mar Groves
Frederick
Work Preference
Summary
Detail-oriented and organized professional with a strong background in operations management, customer relations, and administrative support. Expertise in streamlining workflows and efficiently resolving client issues while maintaining exceptional quality and service standards. Strong interpersonal and leadership skills foster a collaborative environment, emphasizing teamwork and innovative problem-solving. Committed to driving operational excellence and enhancing customer satisfaction through effective communication and strategic planning.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
Performance Windows
Denver, CO
05.2023 - Current
- Manage daily office operations, inventory, and supply logistics.
- Conduct post-installation visits to ensure customer satisfaction and quality standards.
- Track and monitor new orders, reorders, and warranty claims.
- Identify and resolve operational roadblocks and technical issues.
- Serve as the primary point of contact for customer service and warranty support.
- Oversee submission and tracking of warranty orders and follow-up service requests.
Amazon Delivery Driver
Speedbox LLC
Broomfield, CO
12.2021 - 03.2023
- Safely and efficiently delivered Amazon packages across assigned routes.
- Maintained delivery accuracy and customer satisfaction metrics.
- Managed route planning, vehicle inspection, and timely delivery of goods.
Note Control Administrator
People United Bank
Louisville, KY
01.2021 - 09.2021
- Processed financial documents and maintained record accuracy.
- Supported loan administration and ensured compliance with bank policies.
- Assisted in managing customer data and account documentation.
Bartender / Server
Za’s Pizza Pub
Louisville, KY
05.2019 - 01.2021
- Delivered high-quality customer service in a fast-paced environment.
- Handled cash transactions and balanced daily sales.
- Trained new staff and contributed to a positive team culture.
Education
Some College Coursework - Accounting
University of Louisville
03-2021
Some College Coursework - Business
Eastern Kentucky University
05-2018
High School Diploma - undefined
Dupont Manual High School
05-2017
Skills
- Microsoft Word (6 years)
- Microsoft Excel (4 years)
- Customer Service & Sales (6 years)
- Organizational & Teamwork Skills
- Leadership (2 years)
- Problem Solving & Communication
- Problem-solving
- Operations management
- Customer service
- Operations monitoring
Certification
Valid U.S. Driver’s License
Timeline
Operations Manager
Performance Windows
05.2023 - Current
Amazon Delivery Driver
Speedbox LLC
12.2021 - 03.2023
Note Control Administrator
People United Bank
01.2021 - 09.2021
Bartender / Server
Za’s Pizza Pub
05.2019 - 01.2021
Some College Coursework - Business
Eastern Kentucky University
High School Diploma - undefined
Dupont Manual High School
Some College Coursework - Accounting
University of Louisville