Manuela Solis
Golden
Summary
Motivated professional successful with multitasking in fast-paced environments. Bringing skills to support team and customer needs with fast, high-quality dining assistance. Proficient in keeping tables clear, floors clean and supplies stocked. Good relationship-building and time-management abilities.
Hardworking team player knowledgeable about dining operations and beverage services. Always willing to go above and beyond to serve guests quickly and exceed expectations.
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
13
13
years of professional experience
Work History
Busser
Twin Peaks
Centennial
04.2017 - 09.2023
- Assisted servers with delivering food and beverages to guests.
- Restocked supplies and maintained inventory levels throughout shifts.
- Set up dining areas before service, ensuring proper table arrangements.
- Followed health and safety guidelines for food handling and sanitation.
- Bussed and reset tables in an orderly fashion.
- Maintained a friendly attitude towards customers at all times.
- Wiped down and cleaned chairs, booths, and highchairs.
- Took initiative to help others whenever necessary.
- Maintained cleanliness of restaurant dining area throughout shift.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages.
- Provided quick and efficient clearing of tables between courses.
- Followed safety and sanitation guidelines in accordance with local health regulations.
- Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
Host
Bonefish Grill
Greenwood
06.2019 - 07.2022
- Greeted guests warmly upon arrival, ensuring a positive first impression.
- Managed seating arrangements efficiently to optimize table turnover.
- Assisted servers by communicating guest needs and order details promptly.
- Maintained cleanliness and organization in the waiting area and dining room.
- Coordinated reservations and walk-in guests to enhance customer flow.
- Handled guest inquiries and concerns with professionalism and courtesy.
- Supported team members during peak hours to maintain service standards.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Processed payments from customers using a POS system.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Inspected dining areas for any damages or defects.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Built positive relationships with other front-of-house and kitchen staff.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Shift Leader
Wingstop
Denver
03.2011 - 07.2017
- Supervised team members during shifts to ensure smooth operations.
- Trained new staff on company policies and procedures effectively.
- Managed inventory levels and ordered supplies as needed.
- Resolved customer complaints promptly to maintain satisfaction.
- Conducted regular safety checks to ensure compliance with regulations.
- Assisted in maintaining cleanliness and organization of work areas.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Evaluated employee performance, delivering individualized feedback and praise.
- Monitored employee performance and provided feedback for improvement.
- Developed promotional strategies to attract more customers during slow periods.
- Handled emergency situations with composure and in accordance with company guidelines.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Observed food safety and sanitation protocols to reduce germ spread.
Skills
- Food safety
- Table management
- Supply restocking
- Customer service
- Training facilitation
- Communication skills
- Attention to detail
- Problem solving
- Table resetting
- Positive attitude
- Dining room cleaning
- Table bussing
- Dishwashing and sanitization
- Working under pressure
- Multitasking and organization
Languages
Spanish
Full Professional
English
Limited
Timeline
Host
Bonefish Grill
06.2019 - 07.2022
Busser
Twin Peaks
04.2017 - 09.2023
Shift Leader
Wingstop
03.2011 - 07.2017