MANUELA SANCHEZ GARCIA

• Manage and optimize data systems and digital platforms to align with organizational objectives. Key responsibilities include analyzing data for informed decision-making, ensuring platform functionality meets user needs, and integrating diverse data sources for enhanced efficiency.

• Enhanced user experience for platform customers through continuous improvement initiatives.

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• Curate and manage audio content for agents during calls to enhance customer engagement and support campaign objectives. Key responsibilities include selecting and updating playlists to ensure relevance and quality, monitoring call performance metrics to refine content, and collaborating with team leaders to align audio strategies with marketing goals.

• Delivered detailed reports and presentations on research findings, effectively communicating key insights to both technical and non-technical audiences.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.

• 80 hours
• Supported engaging, fun, and smooth-running events by helping with organization and planning.