Summary
Overview
Work History
Education
Skills
Timeline
Generic
Manuel Steve Navarro Olivera

Manuel Steve Navarro Olivera

Administrative Assistant
Barranquilla,ATL

Summary

Proven track record in enhancing customer satisfaction and streamlining shipping processes at Lean Solutions Group. Skilled in shipment tracking and conflict management, adept at fostering vendor relationships and improving service delivery. Demonstrated ability to resolve complex customer and technical issues, leading to significant improvements in efficiency and customer loyalty. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Logistics Coordinator

Lean Solutions Group
09.2022 - Current
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Tracked orders and notified customers of status or potential delays.
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
  • Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.

Customer Service Representative

Quantica
01.2019 - 09.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Technical Support Representative

Quantica
01.2019 - 09.2019
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

Administrative Assistant

ESE Hospital Sabanagrande
06.2018 - 12.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Created and maintained databases to track and record customer data.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Education

Bachelor of Administrative Studies, Colombia - Administrative Assistance And Secretarial Science

Institucion Educatica Tecnica Industrial Palmar
Palmar De Varela
05.2001 -

Associate of Business Administration - Administrative Assistance And Secretarial Science

SENA
Barranquilla, Colombia
05.2001 -

Skills

Shipment Tracking

Customer Service

Shipping Documentation

Transportation Management

Call Management

Data Entry

Computer Skills

Administrative Support

Performance Tracking

Conflict Management

Database Research

Timeline

Logistics Coordinator

Lean Solutions Group
09.2022 - Current

Customer Service Representative

Quantica
01.2019 - 09.2019

Technical Support Representative

Quantica
01.2019 - 09.2019

Administrative Assistant

ESE Hospital Sabanagrande
06.2018 - 12.2018

Bachelor of Administrative Studies, Colombia - Administrative Assistance And Secretarial Science

Institucion Educatica Tecnica Industrial Palmar
05.2001 -

Associate of Business Administration - Administrative Assistance And Secretarial Science

SENA
05.2001 -

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Manuel Steve Navarro OliveraAdministrative Assistant