Summary
Overview
Work History
Education
Skills
Timeline
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Manuel Baute

Software Quality Assurance Lead
Bogotá

Summary

Motivated and adaptable Software Quality Assurance professional with a passion for ensuring product quality and customer satisfaction. Skilled in manual testing methodologies, defect management, and project coordination. Strong communicator with a collaborative approach to problem-solving. Eager to leverage my skills and learn new technologies in a dynamic QA environment.

Overview

7
7
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

QA Analyst

Sutherland Global (Airbnb)
01.2021 - 02.2022
  • Conducted manual testing on various software applications, ensuring product quality
  • Assisted in the development of test plans and test cases to cover functional and non-functional requirements
  • Collaborated with team members and stakeholders to communicate testing progress and results effectively
  • Contributed to the successful onboarding of new team members, providing training and guidance.
  • Improved software quality by executing thorough test plans and identifying defects before release.
  • Streamlined QA processes for better efficiency, implementing standardized test cases across multiple projects.


Software Quality Assurance Lead

Sutherland Global (Airbnb)
02.2022 - Current
  • Led a team in executing comprehensive testing efforts for software applications
  • Collaborated with cross-functional teams to align testing priorities with project goals
  • Performed risk assessments to identify potential vulnerabilities and prioritize testing efforts accordingly.
  • Excellent communication skills, both verbal and written.
  • Developed and executed test plans, test cases, and scripts for functional, End-to-End, and UAT
  • Provided mentorship and support to team members to enhance their testing capabilities
  • Managed defect identification, tracking, and resolution processes.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Incorporated delivery requirements into planning of testing schedules.
  • Mentored junior team members, fostering a supportive environment for professional growth and development.
  • Led a team of QA engineers to ensure timely completion of testing activities and deliverables.

CS Senior Case Manager

Sutherland Global (Airbnb)
12.2019 - 01.2021
  • Mediated conflicts between guests and hosts, maintaining professionalism and customer satisfaction
  • Provided rebooking assistance to guests affected by unforeseen circumstances
  • Exceeded Key Performance Indicators consistently, demonstrating strong organizational skills.

CS Technical Support Lead

Teleperformance (Apple)
09.2017 - 12.2019
  • Led a technical support team, improving processes and customer satisfaction
  • Acted as a subject matter expert in handling escalated technical issues
  • Implemented solutions to streamline technical support workflows.

Education

Degree in Modern Languages - Business Mention -

Universidad Arturo Michelena
01.2010 - 05.2015

Skills

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Timeline

Software Quality Assurance Lead

Sutherland Global (Airbnb)
02.2022 - Current

QA Analyst

Sutherland Global (Airbnb)
01.2021 - 02.2022

CS Senior Case Manager

Sutherland Global (Airbnb)
12.2019 - 01.2021

CS Technical Support Lead

Teleperformance (Apple)
09.2017 - 12.2019

Degree in Modern Languages - Business Mention -

Universidad Arturo Michelena
01.2010 - 05.2015

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Manuel BauteSoftware Quality Assurance Lead