Mandie Vigil
Denver
Summary
I'm a personable and dedicated individual with extensive experience in an office environment. Solid problem-solver with an upbeat, positive attitude and proven skill in establishing great client rapport. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and forward-thinking with demonstrated passion for building relationships, organization and communication.
Overview
9
9
years of professional experience
2009
2009
years of post-secondary education
Work History
Customer Service Lead
American Furniture Warehouse Co
Thornton
08.2016 - Current
- Led customer service team in resolving product inquiries and issues.
- Trained new staff on customer interaction and problem-solving techniques.
- Oversaw daily operations to ensure compliance with service standards.
- Assisted new hires in onboarding procedures
- Coordinated communication between departments to address customer concerns efficiently.
- Monitored team performance and provided constructive feedback regularly.
- Participated in regular meetings with senior management team to discuss progress of projects and initiatives related to customer service operations.
Education
Shema Christian Academy
Longmont, COSkills
- Customer service
- Team leadership
- Performance monitoring
- Staff training
- Issue resolution
- Cross-department communication
- Effective communication
- Time management
- Email etiquette
- Familiar with Microsoft Office
Affiliations
- Photography
- Live music
- Travel
Accomplishments
- Created a training program for new employees
- Participated in leadership training
Timeline
Customer Service Lead
American Furniture Warehouse Co
08.2016 - Current
Shema Christian Academy