Summary
Overview
Work History
Education
Skills
Timeline
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Mandie Ray

Colorado Springs

Summary

Seasoned professional with 17 years of diverse experience in customer-facing roles, including hosting and serving at Denny's Restaurant and leading cashier at Green Valley Grocery. Demonstrated expertise in food service and preparation, adept in handling special dietary needs and maintaining high safety standards. Seeking a Customer Service position to leverage extensive interpersonal skills and multitasking abilities. Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Versatile team member offering over years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Overview

17
17
years of professional experience

Work History

Digital Personal Shopper

Walmart
06.2021 - 03.2024
  • Provide personalized shopping services, ensuring customer specifications and quality standards are met with attention to detail across multiple departments.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.

Host/Server

Denny's Restaurant
07.2021 - 01.2022
  • Delivered exceptional customer service, efficiently managing seating and meal coordination in a fast-paced environment.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Dietary Cook/Aide

NeuroRestorative
08.2015 - 07.2020
  • Prepared nutritious, well-balanced dinners in alignment with dietary requirements and seasonal menu variations.
  • Ensured consistent flavor profiles across dishes by carefully measuring ingredients according to established recipes.
  • Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
  • Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
  • Ensured timely meal service by coordinating cooking schedules and prioritizing tasks based on patient needs.
  • Kept accurate records of patient dietary information for reference during meal planning and preparation stages.
  • Assisted in menu planning, incorporating seasonal ingredients for optimal taste and nutritional value.
  • Followed standard recipes, menus and apportions according to established standards.
  • Trained new staff members in kitchen procedures, equipment usage, and recipe preparation to maintain quality standards.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Provided nourishing and health-conscious food to customers under sanitary conditions.
  • Streamlined food production processes by organizing workstations and utilizing time-saving techniques.
  • Responded to notes and complaints concerning menu items and meals, working to develop resolutions and satisfy residents' tastes and preferences.
  • Sanitized and organized kitchen preparation areas and equipment according to food and health safety standards.

BOH/FOH Trainer

Applebee's
04.2011 - 12.2016
  • Prepared and maintained food stations, ensuring readiness for daily operations and future service demands.
  • Trained team members on management-crew communication, delivered feedback and coached for optimum customer service.
  • Reviewed trainee compliance with mandated food service policies and procedures and corrected shortcomings identified.
  • Collaborated with other trainers to develop best practices for continued professional growth among FOH employees.
  • Resolved employee conflicts and verified team compliance with management practices.
  • Created a culture of continuous learning by encouraging staff to pursue additional education opportunities relevant to their positions within the company.
  • Championed a guest-centric approach during training sessions, emphasizing the importance of delivering exceptional experiences through attentive service and genuine hospitality.
  • Coordinated with back-of-house trainers to ensure seamless integration between all aspects of the restaurant, leading to a more cohesive and efficient work environment.
  • Contributed to increased sales revenue by sharing upselling techniques during FOH training sessions.
  • Implemented ongoing refresher courses to maintain up-to-date knowledge in industry trends, policies, and procedures among staff members.
  • Streamlined onboarding processes for new hires, resulting in a more efficient and effective training experience.
  • Maintained trainee evaluations based on performance standards as prescribed by job descriptions.

Dispatcher

Quality Towing
07.2009 - 10.2010
  • Coordinated interdepartmental communications and logistics, ensuring seamless collaboration with various police departments for vehicle location and towing services.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.

Lead Cashier

Green Valley Grocery
05.2008 - 10.2009
  • Oversaw inventory management, ensuring accuracy for both perishable and non-perishable goods.

Lot Attendant/Cashier

Coyote Corner
02.2008 - 09.2008
  • Maintained cleanliness and functionality of car wash facilities while ensuring the prompt restocking of retail items.
  • Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
  • Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
  • Contributed to a professional atmosphere through courteous communication with customers, staff, and vendors.
  • Followed safety protocols for personal, guest and automobile safety.

Lead Cook/Dietary

Aramark( County Jail Location)
05.2007 - 01.2008
  • Managed a team in the preparation of specialized dietary meals, ensuring adherence to health and safety standards.
  • Took over line positions in event of emergency.
  • Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
  • Supervised line cooks to monitor food safety and order accuracy.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Reduced food waste by closely monitoring inventory levels and developing creative recipes to utilize surplus ingredients.
  • Maximized ingredient usage by developing creative daily specials that showcased seasonal produce and reduced food costs.

Education

High school or equivalent -

Mojave High School
Las Vegas, NV
06.2003

Skills

  • Dietary Aide Experience
  • Kitchen Experience
  • 10 Key Data Entry
  • Busser
  • Food Preparation
  • Cooking
  • Food Safety
  • Host/Hostess
  • Customer Service
  • Computer Skills
  • Microsoft Office
  • Microsoft Excel
  • Attention to Detail
  • Planning and Organization
  • Decision-Making
  • Customer Relations
  • Flexible Schedule
  • Online Order Processing
  • Prioritizing Orders
  • Upbeat and Outgoing Attitude
  • Verifying Order Accuracy
  • Payment Processing
  • Documentation And Reporting
  • Product Knowledge
  • Merchandise Selection
  • Accurate money handling
  • Product expertise
  • Sales proficiency
  • Delivery Management
  • Purchase Recommendations
  • Time Management
  • Problem-Solving
  • Multitasking Abilities
  • Excellent Communication
  • Multitasking
  • Organizational Skills
  • Opening and closing procedures
  • Analytical Thinking
  • Processing payments
  • Cash Handling
  • Food safety and sanitation
  • Active Listening
  • Task Prioritization
  • Interpersonal Communication
  • Stock management
  • Written Communication
  • Problem-solving abilities
  • Reliability
  • Adaptability and Flexibility
  • Self Motivation
  • Interpersonal Skills
  • Goal Setting
  • Professionalism
  • Time management abilities
  • Problem-solving aptitude

Timeline

Host/Server

Denny's Restaurant
07.2021 - 01.2022

Digital Personal Shopper

Walmart
06.2021 - 03.2024

Dietary Cook/Aide

NeuroRestorative
08.2015 - 07.2020

BOH/FOH Trainer

Applebee's
04.2011 - 12.2016

Dispatcher

Quality Towing
07.2009 - 10.2010

Lead Cashier

Green Valley Grocery
05.2008 - 10.2009

Lot Attendant/Cashier

Coyote Corner
02.2008 - 09.2008

Lead Cook/Dietary

Aramark( County Jail Location)
05.2007 - 01.2008

High school or equivalent -

Mojave High School

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Mandie Ray