Mandi Schilling
Colorado Springs
Summary
Professional with robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Excellent in written and oral communication. Compassionate in providing top-notch patient care. A collaborative team player that is proficient in building, and motivating dynamic teams. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
INFUSION SUITE DIRECTOR
Apex Physical Medicine & Rehabilitation
10.2021 - 10.2024
- Developed care plans, created and implemented policies for patient procedures
- Analyzed efficiency
- Lead negotiations and worked with management along with providers to ensure patients received highest quality of care
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Performed office administration duties including updating patient charts, scheduling appointments, answering phones, and basic customer service
- Identified and monitored training needs within the practice and developed policies and procedures for employees to meet those needs
- Community networking - visited other medical offices to get word out about what the practice offers and build relationships to recommend appropriate care for each patient
- Provided comprehensive nursing assessments in coordination with the overseeing provider on patient before, during, and after a procedure took place
- Anticipated and proactively planned for educational needs of patients and families
- Created a calm and positive environment to ensure patient is comfortable during procedure
- Maintained supply inventory and coordinated with the representative from the medical supply company monthly
- Delegated to MA to ensure effective patient monitoring and care
CREDENTIALING SPECIALIST
Medical Management Pro
02.2021 - 07.2023
- Recredentialing & Revalidations
- Enrolled providers and Medicaid, Medicare, and private insurance plans
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions
- Conducted primary source verifications such as background checks and board certifications.
- Demonstrated excellent problem-solving skills when confronted with complex issues or discrepancies during the credentialing process.
- CAQH profile creation and maintenance
- Obtained NPI numbers for providers and facilities and updated existing profiles
- PECOS application submissions for new enrollments, group enrollments and change requests
- Expedited the onboarding process for new providers, ensuring timely completion of all required documentation and verifications
- Hospital Privileging Enrollments
- Managed credentialing files with strict adherence to confidentiality and privacy laws, ensuring secure handling of sensitive information.
- REMOTE POSITION
GI Technician
UCHealth Memorial Hospital
06.2019 - 02.2021
- Increased efficiency in endoscopy unit operations by organizing equipment and maintaining sterilization protocols
- Supported physicians during complex procedures, anticipating needs and assisting with critical tasks
- Maintained safe working environments by adhering to strict infection control policies and procedures
- Safeguarded patient privacy by diligently adhering to HIPAA regulations throughout all aspects of care provision
- Assisted with patient preparation and positioning for endoscopic procedures
- Obtained tissue specimens for biopsy under direction of principal physician
- Operated custom ultrasonic sterile processing system, along with collecting and maintaining records of scopes as well as quality assurance data
Care Provider
Our House Inc
01.2018 - 06.2019
- Assisted with activities of daily living, including but not limited to: cleaning face, brushing hair and teeth, assisting with clothes, feeding, toileting, and changing
- Provided an atmosphere of safety, respect, and integrity
- Promoted community awareness of the abilities of individuals with disabilities while maintaining reasonable confidentiality
- Provided a daily plan of community activities to help gain independence
- Reduced client anxiety and stress through effective communication and active listening skills.
- Conferred with supervisor to discuss client condition and medical care.
Bar Manager
Ypsilanti Bar and Grill
07.2016 - 01.2018
- Multi-tasked by cooking, mixing/pouring drinks, and serving during each shift
- Closed out cash register and prepared cashier report at close of business
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times
- Mentored and trained staff members to ensure exceptional customer service standards, proper food handling, and safety procedures
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer service
- Enhanced team productivity through effective scheduling and task delegation.
SERVER
Applebee's
07.2013 - 08.2016
- Developed strong communication skills for people of all ages
- Demonstrated organizational and time management skills
- Managed closing duties, including restocking of items, cleaning, and checking other server's side work
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests
- Served food and beverages promptly with focused attention to customer needs
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
SERVER
Buffalo Wild Wings
08.2012 - 07.2013
- Delivered exceptional, friendly, and fast service
- Answer customer inquiries and resolve issues promptly
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Assisted guests in making menu choices in an informative and helpful fashion
- Served food and beverages promptly with focused attention to customer needs
- Routinely cleaned tables, glass wear, windows, service refrigerators, floors, carpets, counters, and storage areas
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere
CNA
Good Samaritan Society
10.2011 - 08.2012
- Assisted residents with activities of daily living such as bathing, dressing and grooming, helping with meals, and transferring using assistive devices
- Performed light housekeeping duties
- Removed safety hazards and reported to management/family
- Documented client's behaviors and reported abnormalities or new symptoms to supervisor
- Enhanced patient satisfaction by providing compassionate and attentive care
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties
- Reduced patient stress levels through effective communication and active listening skills
TEACHERS ASSISTANT
YMCA
06.2011 - 09.2011
- Provide assistance to head Teachers by creating daily plans/activities for the children
- Worked with children ages 2 – 12 on educational needs, and supervised through out each day
- Became proficient in communicating with children in different developmental stages
- Enhanced students'' critical thinking skills through problem-solving activities and group collaboration exercises
- Supported classroom maintenance and upkeep, organizing books, and materials
- Maintained safety and security by overseeing students in recess environments
Education
Diploma - Practical Nursing
Minnesota State Community And Technical College
Moorhead, MN05-2016
High School Diploma -
Jamestown High School
Jamestown, ND05-2011
Skills
- Patient monitoring expertise
- Attention to Detail
- Team Leadership
- Improving Efficiency
- Multi-Tasking
- Verbal and written communication
- Customer Service
- Budget management
- Sales
- Business administration
- Clinical Assessment & Documentation
- Software Proficiency
- Problem Solver
- Electronic MAR
- EPIC
- POS System Operation
- Microsoft Office
Certification
- Practical Nursing Diploma
- CPR/ First Aid Certified
- Nonviolent Crisis Intervention trained
Timeline
INFUSION SUITE DIRECTOR
Apex Physical Medicine & Rehabilitation
10.2021 - 10.2024
CREDENTIALING SPECIALIST
Medical Management Pro
02.2021 - 07.2023
GI Technician
UCHealth Memorial Hospital
06.2019 - 02.2021
Care Provider
Our House Inc
01.2018 - 06.2019
Bar Manager
Ypsilanti Bar and Grill
07.2016 - 01.2018
SERVER
Applebee's
07.2013 - 08.2016
SERVER
Buffalo Wild Wings
08.2012 - 07.2013
CNA
Good Samaritan Society
10.2011 - 08.2012
TEACHERS ASSISTANT
YMCA
06.2011 - 09.2011
Diploma - Practical Nursing
Minnesota State Community And Technical College
High School Diploma -
Jamestown High School
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