Although I have limited experience with Trading, I am excited to learn more
Mande Broderick
Idaho Springs,CO
Summary
Dynamic customer service professional with a proven track record at Alta Convenience, excelling in complaint resolution and fostering customer loyalty. Adept at multitasking and maintaining attention to detail, I consistently exceed service goals while adapting to fast-paced environments. My strong communication skills enhance client relationships and drive satisfaction.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
27
27
years of professional experience
Work History
Customer Service Cashier
Alta Convenience
08.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing accurate information and solutions.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth operation during peak hours.
- Monitored inventory levels at the register, reporting shortages as needed.
- Handled cash, credit, and debit transactions while adhering to financial policies.
- Adapted quickly to new technologies and procedures within the retail environment.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Developed and managed relationships with customers to increase customer loyalty.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Pilates Instructor
Self Employed Services
01.1998 - 01.2025
- Instructed group Pilates classes, ensuring proper technique and alignment for participants.
- Developed personalized workout plans to meet individual client goals and fitness levels.
- Assisted clients in adapting exercises for various skill levels and physical limitations.
- Maintained a clean and safe studio environment, adhering to health and safety guidelines.
- Provided feedback to participants, fostering confidence and encouraging progress in their practice.
- Participated in ongoing training to refine instructional techniques and expand knowledge of Pilates methodologies.
- Engaged with clients through effective communication, building strong relationships that promoted retention.
- Developed strong relationships with clients, resulting in high retention rates and referrals.
- Attended continuing education classes to maintain current knowledge.
- Received consistently positive feedback from both clients and colleagues alike regarding instructional skills.
- Boosted client satisfaction with personalized attention and adjustments during sessions.
- Resolved customer inquiries effectively through phone and email communication.
- Responded to customer requests for products, services, and company information.
Customer Service/Dispatcher Office Assistant
Air-Right
07.2016 - 01.2020
- Coordinated dispatch operations to ensure timely service delivery to customers.
- Managed communication between clients and service teams to resolve issues efficiently.
- Oversaw scheduling of service requests, ensuring adherence to company standards and policies.
- Collaborated with management on strategic initiatives aimed at enhancing customer experience quality.
- Resolved conflict situations professionally, resulting in positive outcomes for both customers and the organization.
- Cultivated strong relationships with customers through proactive follow-ups and issue resolution efforts, increasing repeat business opportunities.
- Assisted in achieving company-wide performance goals through diligent dispatching efforts.
- Enhanced customer satisfaction by efficiently managing and prioritizing service calls.
- Contributed to the growth of the organization by consistently meeting or exceeding dispatch targets.
- Served as a reliable point of contact for field technicians during emergencies or unexpected issues.
- Streamlined communication between field technicians and customers, ensuring timely resolution of issues.
- Ensured accurate record-keeping by maintaining detailed logs of all dispatched jobs, technician assignments, and completed tasks.
- Improved customer retention rates by providing exceptional support and timely assistance to clients.
- Consistently met deadlines under pressure while maintaining attention to detail in a fast-paced environment.
- Answered phone calls and responded to customer emails.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Communicated with customers to provide delivery updates and resolution.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Cooking Assistant
Sunshine Express Cafe
04.2015 - 08.2015
- Followed food safety protocols to ensure a clean and hygienic workspace.
- Supported meal preparation by assembling dishes according to recipes.
- Implemented inventory management practices for efficient usage of supplies.
- Enhanced customer satisfaction by ensuring timely meal delivery during peak hours.
- Performed various sanitation methods to maintain safe, secure and clean kitchen.
- Rotated stock and conducted inventory of food items and supplies to determine purchase needs.
- Developed strong multitasking skills while proficiently handling multiple orders during peak hours.
- Received positive feedback from customers on taste and presentation of dishes, boosting overall satisfaction rates.
- Maintained cleanliness of workstations, adhering to sanitation protocols consistently.
- Coordinated with team members to enhance service delivery and resolve complex issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Dance Instructor
Self Employed Services
01.1998 - 04.2008
- Designed and implemented engaging dance curricula for diverse age groups and skill levels.
- Led group classes, fostering an inclusive environment to enhance student confidence and performance.
- Developed innovative choreography that integrated various dance styles, promoting creativity among students.
- Evaluated student progress through regular assessments, ensuring consistent improvement and goal achievement.
- Managed class schedules and student registrations, optimizing resources for maximum participation and satisfaction.
- Planned routines for recitals and performances.
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Implemented injury prevention strategies during warm-ups and cool-downs, ensuring safe practice for all participants.
- Developed personalized lesson plans to cater to individual student needs, resulting in improved dance skills.
- Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
- Promoted inclusivity by adapting lessons for individuals with varying physical abilities or limitations without sacrificing rigor or quality of instruction.
- Planned and oversaw group, couples, and individual dance performances.
- Provided one-on-one coaching sessions for competition preparation, leading to numerous awards and accolades for students.
- Maintained open communication channels with parents, providing regular updates on their child''s progress and addressing any concerns promptly.
- Provided constructive corrections to encourage students to learn steps and improve dancing.
- Provided feedback, guidance and support to students on participation and performance.
- Worked closely with students and parents to increase positive feedback from parents and boost overall student success.
Education
Bachelor of Arts - Fine Arts
.
Colorado01-1997
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Customer relationship management (CRM)
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Quality assurance
- Issue escalation
- Positive and professional
- Customer assistance
- Reliable and responsible
- Adaptable and flexible
- Team collaboration
Interests
Timeline
Customer Service Cashier
Alta Convenience
08.2024 - Current
Customer Service/Dispatcher Office Assistant
Air-Right
07.2016 - 01.2020
Cooking Assistant
Sunshine Express Cafe
04.2015 - 08.2015
Pilates Instructor
Self Employed Services
01.1998 - 01.2025
Dance Instructor
Self Employed Services
01.1998 - 04.2008
Bachelor of Arts - Fine Arts
.
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