Mancler Johani Martinez Ortiz
Soacha - Cundinamarca,CUN
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
1
1
year of professional experience
Work History
Service Representative
United Airlines
12.2022 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Accepted payments and updated accounts with latest information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Technical Institute of Catumare
Colombia12.2021
Skills
- Account Updates
- Research
- Call Management
- Problem-solving abilities
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Service Representative
United Airlines
12.2022 - Current
High School Diploma -
Technical Institute of Catumare
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