Mallory Strnad
Parker
Summary
Detail-oriented receptionist with a proven track record in front desk operations and client communication. Known for exceptional time management and organizational skills, ensuring seamless appointment scheduling and enhanced service delivery.
Overview
7
7
years of professional experience
Work History
Desk Receptionist
Edward Jones
Parker, CO
06.2024 - Current
- Managed front desk operations, ensuring smooth client check-in and appointment scheduling.
- Coordinated communication between clients and financial advisors to enhance service delivery.
- Utilized CRM systems to maintain accurate client records and track interactions effectively.
- Assisted in managing office supplies and inventory to support daily operational needs.
Service Desk Representative
Home Depot
Parker, CO
02.2023 - 05.2024
- Resolved customer inquiries promptly, ensuring high satisfaction and efficient service delivery.
- Collaborated with team members to troubleshoot technical issues, improving resolution times for customer concerns.
- Documented service requests accurately in ticketing system to maintain clear communication with clients.
- Assisted customers with product information and availability, enhancing overall shopping experience.
- Conducted follow-up calls to ensure customer satisfaction and gather feedback on service quality.
Cashier Team Lead
Panera Bread
Parker, CO
11.2019 - 03.2023
- Streamlined cash-handling procedures to enhance accuracy and efficiency.
- Oversaw daily operations, ensuring adherence to company policies and standards.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Trained and mentored cashier staff on customer service best practices.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Education
Agricultural Business - Agriculture
Colorado State University
Fort Collins, CO12-2026
Skills
- Front desk operations
- Customer service expertise
- Visitor assistance
- Telephone skills
- Customer/Client relations
- Appointment management
- Calendar management
- Document management
- Office administration
- Time management
- Strong organization
- Organizational skills
Timeline
Desk Receptionist
Edward Jones
06.2024 - Current
Service Desk Representative
Home Depot
02.2023 - 05.2024
Cashier Team Lead
Panera Bread
11.2019 - 03.2023
Agricultural Business - Agriculture
Colorado State University