Mallorie Henry
Centennial
Summary
Dynamic and results-oriented professional with a proven track record at Big Daddy Bagels, adept in customer service and problem-solving. Excelled in leadership roles, enhancing team collaboration and exceeding performance goals. Skilled in operating essential equipment and maintaining high cleanliness standards, contributing to positive customer experiences and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Member
Big Daddy Bagels
10.2023 - Current
- Mastered necessary tasks swiftly to enhance efficiency.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily
Nanny
Childcare
02.2018 - 02.2021
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Built positive and nurturing environments to support child social and emotional growth.
Restaurant Hostess
Sushi Den
09.2017 - 06.2018
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Restaurant Hostess
Park Burger
05.2017 - 09.2017
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Education
Eaglecrest Highschool
Centennial, CO05.2014
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Cleaning
- Flexible schedule
Certification
OSHA Certification
Timeline
Team Member
Big Daddy Bagels
10.2023 - Current
Nanny
Childcare
02.2018 - 02.2021
Restaurant Hostess
Sushi Den
09.2017 - 06.2018
Restaurant Hostess
Park Burger
05.2017 - 09.2017
OSHA Certification
Eaglecrest Highschool
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