Maliayha Carlisle
Colorado Springs
Summary
Versatile IT professional specializing in systems administration and network infrastructure. Expert in troubleshooting hardware, software, and connectivity issues under pressure. Skilled in Active Directory, help desk operations, and equipment lifecycle management. Holds Active Top Secret/SCI Security Clearance.
Overview
1
1
Certification
4
4
years of professional experience
Work History
25U Signal Support Systems Specialist
US Army
03.2022 - Current
- Resolved over 200+ technical support tickets utilizing an authored ticketing system, maintaining a 95% first-contact resolution rate and reducing overall user downtime.
- Diagnosed and repaired hardware and software faults across 300+ end-user devices, including laptops, ruggedize mobile units, and peripheral systems.
- Managed Active Directory domain services, overseeing user account creation, security group assignments, and Group Policy Objects (GPOs) for 300+ end-users.
- Supported imaging, configuration, and migration of workstations from Windows 10 to Windows 11, ensuring seamless data transfer and minimal operational disruption.
- Authored training documentation and standard operating procedures (SOPs) that reduced user errors and streamlined onboarding for technical staff.
Education
Associate of Science - Cyber Security
Southern New Hampshire University
Hooksett, NH10-2027
Skills
- Network troubleshooting
- System Maintenance
- SOP execution
- Receipt management
- Adaptability and Problem-Solving
- Active listening
Certification
- CompTIA Security+
- CompTIA SecurityX
Timeline
25U Signal Support Systems Specialist
US Army
03.2022 - Current
Associate of Science - Cyber Security
Southern New Hampshire University