Malia Mangham
Denver
Summary
Experienced in planning and executing successful events including IEA and 4-H showcases, night classes, and summer camps. Skilled in managing logistics and maintaining client relationships. Known for collaboration, adaptability, program management, customer relations, and budget oversight.
Overview
11
11
years of professional experience
Work History
Equine Education Manager
The Urban Farm
08.2024 - 06.2025
- Maintained equine facilities for shows, camps, and classes year round. including arena upkeep.
- Managed registration for all equine related shows, classes, camps and clinics, serving over 300 riders per year.
- Developed and implemented equine educational programs aligned with organization goals
- Led training sessions for equine instructors to enhance educational delivery methods.
- Collaborated with cross-functional staff members to ensure program alignment and support.
- Mentored junior educators, promoting professional development and growth within the IEA and 4-H programs
Equine Instructor
The Urban Farm
11.2023 - 06.2025
- Teaching ages 8-18 horsemanship with hands on interaction with horses for a six -week session. Students learn the basics of horseback riding, grooming, tacking, and overall equine maintenance in a fun and engaging group lesson environment.
- Facilitate a safe environment for horses and the riders.
- Instruct 10 riders at a time for a 2-hour lesson.
- Teach challenging and new concepts to students.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Promoted classroom safety, collaboration, and best practices.
- Tested and evaluated students on materials presented in workshops and classes.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
Teaching Assistant
Denver Academy
02.2024 - 07.2024
- Working with children in grades 2nd and 3rd with daily school life at with a fun and collaborative work environment.
- Working closely with the teacher to assist with grading homework
- Assisting in class lessons that range from English to math.
- Ensuring a safe work environment for the students and the teachers
- Making copies of lesson plans
- Stepping in when need to teach lesson.
- Facilitated classroom activities, enhancing student engagement and participation.
- Developed and implemented individualized learning plans to support diverse student needs.
- Provided tutoring in core subjects, fostering academic improvement and confidence among students.
- Organized educational materials and resources, streamlining lesson preparation for teachers.
- Conducted administrative tasks, ensuring smooth daily operations within the classroom environment.
Investor Service Specialist
Janus Henderson Investors
03.2023 - 09.2023
- Providing outstanding customer service over the phone to shareholders. Assisting shareholders with everyday task ranging from logging in to online accounts to helping shareholders execute a trade.
- Processing purchases, redemptions, exchanges and other transactions over the phone
- Help investors navigate and trouble-shoot online issues
- Resolve issues and correct errors
- Assisting with account maintenance: address change, name change, systematics, delivery methods, and other account preferences.
Consumer Loans Sales Specialist
OneMain Financial
05.2022 - 09.2022
- Recognized for excellent customer service over the phone and in person. Assists customers with loan applications from start to finish. Experience with collection calls- over 200 calls daily along with assisting with different payment types.
- Working with customers throughout the loan process and loan life cycle
- Present financial solutions, based on customer needs, that meet their goals
- Educate customers on the terms and conditions of their loan to ensure a clear understanding
- Learn how to utilize credit underwriting techniques and sales tools
Delivery Associate & Logistics Coordinator
HOME DEPOT
01.2017 - 05.2022
- Recognized for expertise and commitment to success with multiple, notable assignments that included Customer Management, Logistics Coordinator, and Team Leader with ownership of safety, operations, dispatch, customer service, and cashiering.
- Combine industry expertise with sound business and operations skills to identify inefficiencies and opportunities for improvement.
- Quickly respond to client issues and changing environments, ensuring timely and accurate response to customer demands and requirements.
- Salvaged struggling accounts and repaired damaged customer relationships in collaboration with internal teams.
- Integrated two logistic coordinator positions into one primary coordinator role, improving accountability and response.
4-H Programs Staff
CITY AND COUNTY OF DENVER CSU EXTENSION OFFICE
02.2019 - 08.2019
- Facilitated program development and delivery to drive public engagement and learning throughout the metro Denver area while partnering with 4-H agent to educate diverse inner-city youth.
- Timely and appropriately addressed requests for summer and spring programs that included curriculum development, supplies, and promotions impacting clubs, day camps, events, and other 4-H related activities.
- Collaborated with cross-functional teams and individuals to coordinate planning, scheduling, and resourcing programming of all 4-H programs throughout spring and summer operations.
- Leveraged hands-on experience in 4-H operations to deliver program support on 4-H courses while also ensuring appropriate levels and proper organization of all 4-H inventory.
Assistant Manager
MEADOWBROOK EQUESTRIAN CENTER
07.2014 - 08.2016
- Reliably and consistently fulfilled critical requirements in the care and control of 20+ horses housed at the center while simultaneously ensuring safety and security of visitors and clients.
- Maintained optimized health of center animals through timely prescribed feeding plans and basic medical care.
- Protected client interests by maintaining property in keeping with established best practices in cleaning and property management.
- Ensured positive community and industry presence and engagement through relationship development and management with clients and guests while serving as right-hand support among owners.
Education
Bachelor of Arts (B.A.) - Economics, emphasis in Environmental Policy, minor in Environmental Studies
University of Northern Colorado
Greeley, COSkills
- Logistics
- Decisive Project & Program Management
- Process Analysis & Improvements
- Technology Driven
- Innovative & Visionary
- Methodical Problem Solver
- Passionate & Diligent Worker
- Multitasking Abilities
- Excellent communication
- Self motivation
- Organizational skills
- Team collaboration
Websites
Accomplishments
- Created comprehensive summer calendar for CSU Denver Extension office that required time management, executive interviews, and program development to deliver digital calendar implemented by 4-H agents for Denver-area STEM programs.
- Maximized community outreach and program awareness by planning and executing promotions across various social media platforms, direct mail campaigns, telephone campaigns, and personal contact initiatives.
- Fostered short- and long-term team success at Home Depot by training new hires to ensure knowledge of operations and computer systems resulting in fluid department and cemented reputation as an open-door leader and team go-to for difficult programs and customer solutions.
Community Service
Urban Farm Volunteer Team, Community Ambassador, Contributed to the Urban Farm Volunteer Team by educating children on topics including animal husbandry, sustainability, character values, and agriculture programs. Served key role as Community Ambassador.
Timeline
Equine Education Manager
The Urban Farm
08.2024 - 06.2025
Teaching Assistant
Denver Academy
02.2024 - 07.2024
Equine Instructor
The Urban Farm
11.2023 - 06.2025
Investor Service Specialist
Janus Henderson Investors
03.2023 - 09.2023
Consumer Loans Sales Specialist
OneMain Financial
05.2022 - 09.2022
4-H Programs Staff
CITY AND COUNTY OF DENVER CSU EXTENSION OFFICE
02.2019 - 08.2019
Delivery Associate & Logistics Coordinator
HOME DEPOT
01.2017 - 05.2022
Assistant Manager
MEADOWBROOK EQUESTRIAN CENTER
07.2014 - 08.2016
Bachelor of Arts (B.A.) - Economics, emphasis in Environmental Policy, minor in Environmental Studies
University of Northern Colorado
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