Malia-Elisabeth Holst
Colorado Springs
Summary
Dynamic worker with five years of experience in customer service and administrative support, seeking to further build skills within customer care. Excel in managing schedules, providing exceptional customer care, and maintaining organized environments, ensuring a seamless experience for clients and colleagues alike. Possess strong communication and multitasking abilities as well as handling inquiries and resolving issues efficiently.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Swim Instructor
SafeSplash
Denver
03.2025 - Current
- Instructed diverse age groups in swimming techniques and safety practices.
- Developed individualized lesson plans to enhance student progress and confidence.
- Monitored and ensured adherence to safety protocols during swim sessions.
- Provided constructive feedback to students for skill improvement and motivation.
- Assisted in training new instructors on curriculum standards and teaching methods.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
Caregiver
Touching Hearts at Home
Denver
09.2024 - 01.2025
- Maintained detailed records of patient care, including changes in health status, treatments, and procedures
- Provided compassionate and dignified support for clients with Alzheimer's, dementia, and other cognitive impairments
- Assisted clients with daily living activities such as bathing, grooming, and dressing
- Assisted clients with mobility to reduce the risk of falls and other injuries
- Assisted with ambulating, including use of canes, walkers, and wheelchairs
- Provided transportation for patients to medical appointments and other destinations
Line Cook
Rookie's Taphouse and Eatery
Fountain
01.2024 - 05.2024
- Prepared high-quality dishes quickly and consistently under pressure
- Maintained a clean and organized work area
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Monitored food temperatures to ensure that food is cooked to the proper temperature
- Created a timeline for each task to ensure that food is cooked and served on time
Cashier
The Spud
Colorado Springs
09.2023 - 11.2023
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Responded to customer inquiries in a timely and knowledgeable manner, providing a positive customer experience
- Maintained an accurate cash drawer, reconciling discrepancies to the penny
Chef/ Prep Cook
Korean Garden
Fountain
09.2022 - 05.2023
- Prepared and cooked food items in accordance with company recipes, standards, and health and safety regulations
- Managed kitchen operations in the absence of the head chef, resulting in minimal disruption to service
- Monitored food temperatures to uphold quality and safety regulations
- Adapted recipes to accommodate different dietary restrictions, such as vegan and gluten-free
- Operated kitchen equipment such as ovens, fryers, and grills in a safe and efficient manner
- Ensured cleanliness and organization of work areas to maintain high hygiene standards
- Assisted in food preparation and kitchen duties
Education
Bachelor Degree - human services, psychology
Metropolitan State University of Denver
Denver 08.2024 - 05.2028
High School Diploma -
Fountain Fort-Carson High School
FountainSkills
- Water safety
- First aid certified
- Customer service
- Effective communication
- Relationship building
- Scheduling Skills
- Multitasking Skills
- Inventory Management
- Professionalism
- Leadership coaching
- Empathy skills
- Outgoing demeanor
Timeline
Swim Instructor
SafeSplash
03.2025 - Current
Caregiver
Touching Hearts at Home
09.2024 - 01.2025
Bachelor Degree - human services, psychology
Metropolitan State University of Denver
08.2024 - 05.2028
Line Cook
Rookie's Taphouse and Eatery
01.2024 - 05.2024
Cashier
The Spud
09.2023 - 11.2023
Chef/ Prep Cook
Korean Garden
09.2022 - 05.2023
High School Diploma -
Fountain Fort-Carson High School