Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Malcolm Morris

Denver

Summary

Accomplished Premium Restaurants Manager at Aramark, adept in operations management and customer service, enhanced customer satisfaction scores by overhauling service protocols. Skilled in building high-performing teams and reducing operational costs, demonstrating exceptional leadership and budget control. Achieved significant improvements in employee engagement and business profitability.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Premium Restaurants Manager

Aramark
07.2022 - 09.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.

Restaurant Supervisor

Aramark
04.2017 - 08.2022
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Hired, trained and mentored staff to meet and exceed high quality standards.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Monitored health and safety standards to maintain a clean, safe working environment.
  • Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.

Line Cook

Punch Bowl Social
08.2019 - 08.2020
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Increased kitchen productivity by keeping tools organized for easy access when needed.
  • Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
  • Boosted employee morale through positive attitude, willingness to assist others when needed.
  • Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.

Banquet Server

LGC Hospitality
06.2015 - 07.2018
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Arranged linens and table settings according to seating plan and event theme.
  • Enhanced customer satisfaction by providing efficient and friendly service during banquet events.

Education

Germanna Community College
Locust Dale, VA

Advance Diploma - General Studies

Chancellor High
Fredericksburg, VA
06.2008

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Staff management
  • Task delegation
  • Documentation and reporting
  • Relationship building
  • Operations management
  • Cross-functional teamwork
  • Staff development
  • Shift scheduling
  • Policy implementation
  • Conflict resolution
  • Product management
  • Budget control
  • Employee onboarding
  • Recruiting and interviewing

Accomplishments

Employee of the month back to back as the operations supervisor for sandlot brewery in 2021

Certification

Serv safe

Teams/Tips trainer

Timeline

Premium Restaurants Manager

Aramark
07.2022 - 09.2024

Line Cook

Punch Bowl Social
08.2019 - 08.2020

Restaurant Supervisor

Aramark
04.2017 - 08.2022

Banquet Server

LGC Hospitality
06.2015 - 07.2018

Germanna Community College

Advance Diploma - General Studies

Chancellor High

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Malcolm Morris